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Rules for the community – let us know your thoughts

Kommentare

41 Kommentare

  • BeO
    Top Commenter

    Hi Noob, 

    Actually I find it quite positive that the company is now moderating the forum which in the past seemed not to be the case for a long time.

    Removing spam, helping users, keeping this is non-aggressive place.

    To have a few rules of kind 1-4 is certainly useful (as well as quite usual where people meet and talk), as long as negative comments towards company business practices are not removed. Unless they are pure rants maybe. 

     

     

    2
  • Jack W
    Admin

    Noob with a Nikon Whilst I'd love to wave a magic wand and fix all the bugs and issues people have with Capture One, creating a community where people feel welcomed and can help each other out is one of the few things I have direct control of.

    You're welcome to provide your feedback here: https://support.captureone.com/hc/en-us/community/posts/8745099907997-PLEASE-READ-How-to-make-a-feature-request-or-provide-feedback

    And you're right, I don't want to impose them on anybody. Which is why I asked questions and involved people in the process, instead of simply saying "here are the rules, like it or leave"

    0
  • Jack W
    Admin

    "1. No hate speech of ANY kind – this is not up for debate. 

    2. If you wouldn't say it aloud in public, then don't post it.

    3. No personal attacks on Capture One staff members. We're regular people who are doing our best.

    4. Treat people with respect and speak to them how you would in person. 

    5. No aimless ranting.

    If you have a grievance, then let us know about it – this is a place where people can freely speak their mind.

    However, please consider framing your thoughts/feedback in a way that can be used constructively and is non-abusive. It's important to remember that this is a user-to-user forum and we want to make it a positive and helpful environment.

    Consider also submitting a support request if you have a specific complaint or comment.

    --- --- --- ---

    We operate a "three strikes" policy. If you receive more than two warnings about your behavior, then you will be permanently banned from the forum.

    Anybody found using hate speech or being explicitly abusive will however, be immediately banned with no warning."

    Is this more agreeable for everybody? 

    1
  • truepictures

    Hi Jack, I think the "written practice" will show whether the rules fit everyone. Personally, I still think that there should be a definition for point 5. The current description of point 5 is very vague. Please explain with some examples what is allowed and what is not.  Then no one can claim not to have known ...  

    0
  • BeO
    Top Commenter

    Hi Jack-W

    Yes, this point is a bit vague. But my understanding now is that you allow company critique if it is not abusive and "aimless ranting"?

    What about starting with the desired content and mission of the forum first, and secondly telling us how you will enforce it.

    I found this helpful link.

    https://www.higherlogic.com/blog/how-to-write-guidelines-for-your-online-community-forum/

    Suggestion:


    Welcome to the Capture One user forum. 

    This is a user-to-user forum and we want to keep it a positive and helpful environment to discuss all kinds of topics about Capture One. 

    Although the forum is moderated, its main purpose is to enable and foster helpful communcation between Capture One users, so if you encounter a critical issue or have a specific complaint which you want to bring to our attention then consider submitting a support request (link) to Capture One.

    If you have constructive feedback or a grievance, then let us know about it – the forum is a place where people can freely speak their mind.

    However, please consider framing your thoughts/feedback in a way that can be used constructively and is non-abusive and does not constitute aimless ranting.

    Respect others
    Treat everyone with respect. It is not allowed to use hate speech of ANY kind, insulting, harrassment ... (consider copying some text from other forums)
    No personal attacks on Capture One staff members. We're regular people who are doing our best so treat us with the same respect you want to be treated yourself.


    Content of the forum
    The forum aims to hold discussions about and around Capture One, your positive experience and issues you encounter, requests for help from other users, open discussion around Capture One and photography workflows.

    The forum provides many topics so if you create a new post please make sure you choose a topic which fits your content. If replying to other's posts please stay on-topic.

    Content which is not allowed includdes unlawful, explicit, sexual .... (consider copying some text from other forums)   

    (question: what about text generated from AI, do you want to allow this, or allow this when declared properly?)

    We operate a "three strikes" policy. If you receive more than two warnings about your behavior, then you will be permanently banned from the forum.
    Anybody found using hate speech or being explicitly abusive will however, be immediately banned with no warning."

    2
  • Jack W
    Admin

    BeO Thank you for framing the rules in this way and for the link. I definitely think that comes across better, as opposed to just reading a list 1-5. I really like the "mission statement" - that's just as important as the rules.

    Of course we'll "allow" critique. In fact, I encourage it (despite what my initial rule might imply)

    AI generated text - I am yet to see a positive example of it in the forum. It just looks spammy and is often generic, but I'm not against using it if it's actually helpful.

    truepictures I'm going to flesh it out using the help provided above and also of course run it by some colleagues in-house. Thanks for helping me get to this point.

     

     

     

    0
  • John Harper

    It show you how desperate Capture One is for something they bought on them selves. 

    -1
  • DCT Imagery LLC

    Hello Jack-W,

    It may also help if CaptureOne had an actual public-facing support email instead of sending users who need help to the forums. That's fine for some things, but many issues that have come up in recent months are best handled by talking with the staff directly involved with the problems.

    Also would love your feedback on this forum post I made a couple of weeks ago. I haven't gotten a solid response from anyone yet. https://support.captureone.com/hc/en-us/community/posts/10352161321757-Question-on-Perpetual-Licence-Changes- 

    0
  • Jack W
    Admin

    DCT Imagery LLC As @... points out, you can still contact support in the traditional way. This is a user-to-user forum, primarily.

    I haven't got any more to say on the perpetual license changes other than what is outlined here: https://support.captureone.com/hc/en-us/articles/7998068628637 and https://support.captureone.com/hc/en-us/articles/8825486412189-Perpetual-License-Changes-and-the-Loyalty-Program-How-it-Affects-You

     

    -2
  • JoJu

    Interesting concept, Jack-W: We, the customers who finance the development of Capture One, already have close to nothing to say which features we want/need. It's entirely on Capture One to pick (or not) a feature request. Now we even are not allowed to criticize the way Capture One is handling or not things.

    I don't think, the devs of C1 are or should be slaves of the customers. Just think about for a moment, where the money of their salaries comes from.

    My guess is it all comes down how much unhappy customers C1 company thinks they can afford and how much the company is depending on a pink "everything ist just fine" illusion?

    Anyway, just please keep in mind that these "codes of conduct" should at least be to find somewhere in this sad black layout mess with some major shortcomings in readability. I think, most of your points are clear to everybody with a bot of forum experience, I just don't see why it's better to not swallow a well deserved critic. In my book that makes a company more believable and more authentic.

    -1
  • Jack W
    Admin

    JoJu You're allowed to say whatever you want, providing it's not abusive and doesn't explicitly break the rules. I'm not here to silence anybody.

    Are you saying the rules are not easy to find? Or that you don't believe we should be listening closely to feature requests? 

    I agree the forum could be easier to read and navigate. But I'm glad you're here at least for the time being and I'm happy to take your feedback on board.

    0

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