More a qustion than feedback
I have found a bunch of issues/misbehaviour and bugs working with albums and smart albums. I already reported that in a long description on how to reproduce (which I was able to do on two different machines). For most of that issues I was asked by the support to post it at the new "Improve Capture One" page. Maybe because the developers don't see it as a bug while any user I know working with C1 identifies it as such.
My question: These are a lot of points all related (misbehaviour and suggestions for missing options as a way to counter it). Should I post it in one feedback thread or should I devide it into what I think is bug or not (support sees that different). Writing such an article with not beeing a native speaker is a lot of time investment to improve a product I then have to pay for that update, so I just want to make sure that feedback is posted in the right way to not waste more time than already done with writing back and forth with support.
A small feedback I do have: With my first post to support I already uploaded and included all logs, a video and a brief description on how to reproduce it. Anyhow every two weeks I got a reply asking for the logs (again), a video (again) and then a description. It raises a feeling that either the support did not look into everything, has no access to the very first report attachments or is trained in making the process so long and complicated that the user just gives up in reporting. Maybe that can be improved, I am sure all supportes have access to my ticket and can take a look into it. There you will see that all answers to question I have got from support are already in the very first post.
Besides that I would like to show, why the current albums and smart albums are not usable for daily work (they produce tons on "dead" files and cnostand catalogue grow in regular workflow) and I hope you can tell me where best to post it and which way is the best to describe to get a develoepr motivated in correcting/improving it.
Kindly regards,
Jehuda
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Hi Jehuda Waeltermann - first of all, thank you for your post.
If you've been told to make a post in Improve Capture One, it's because the behavior you've described to the Support team indicates that you have a feature request, rather than a bug report.
You should be asked once, maybe twice to provide files and agents do have access to attached files. However, I don't know the full details of your request without looking into your support history. If there's something you feel has been unaddressed or missed, then let us know in here - maybe we can open a discussion about it.
By the sounds of it, you definitely should make a post over here: https://support.captureone.com/hc/en-us/community/topics/6431248131613-Improve-Capture-One?sort_by=votes
When navigating to this topic and selecting "New Post" the post will be pre-filled with a template, which you can fill in based on your feedback.
I hope that helps at least explain where to direct your thoughts and findings. If you wish to open a discussion on the functionality (or lack of) a particular tool or feature in Capture One, then maybe consider posting in the relevant topic based on what platform you are using and which version.
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