Purple line when import photos

Hi. I have already asked you this thing but what you suggested didn't work.

This your email:

"Hi Matteo,

Thank you for reaching out to us. Let's start troubleshooting this with the following step:

It appears that there may be an issue with Hardware Acceleration, try to disable it:

Go to Settings (might be called Preferences) > General tab
Scroll down to Hardware Acceleration
Set Display/Processing to Never
Restart Capture One
After restarting, see if you face the same issue.

This will force Capture One not to use Hardware Acceleration when processing, generating previews and interacting with the UI."

Unfortunately nothing changed.

Here I did a video of an import so that you can understand better
https://we.tl/t-mHj4kSLk9C

Thank you

Matteo

Chelaru Ionut

7. August 2023 21:56

That is most likely a card writing err.

What you see in the importer is the embedded jpeg in the raw file.

FirstName LastName

8. August 2023 09:35

So what should I do?

8. August 2023 09:36

I have changed different Cars but the issue continue to exist

cards*

8. August 2023 10:07

In the worst case the camera has a bad pin. Could you send me some raw files and I will check on my system ?

8. August 2023 10:33

Also there might be a card reader issue. Try connecting your camera to the computer via USB and see if the files have the same issue.

Kommentare