Crashing at startup
Capture 1 v. 22 is creashing at startup.
I am running Mac OS 13.4.1(c) Ventura on a 3.5 HGz 10-core Intel core i9 iMac with 64gtb 2667 GHz DDR4, and AMD Radeon Pro 5700 XT graphics card.
Everything ran fine until a couple of days ago. Beginning then, C1 crashes immediately at startup, generating a Problem Report that is automatically sent to Apple. The problem report is multi-page, but begins as attached below. Restarting C1 or rebooting the iMac give no help.
I am a pro photographer shooting PhaseOne system, and have work due to clients the same night as the shoot. Please advise immediately. Phase files run through the Adobe suite look like crap. I need Capture One to work!
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Translated Report (Full Report Below)
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Process: Capture One 22 [97303]
Path: /Applications/Capture One 22.app/Contents/MacOS/Capture One 22
Identifier: com.captureone.captureone15
Version: 15.2.0.77 (15.2.0.77)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-08-18 16:39:31.0503 -0400
OS Version: macOS 13.4.1 (22F770820d)
Report Version: 12
Bridge OS Version: 7.5 (20P5060)
Anonymous UUID: 6C4C784E-305E-7850-FC21-38B505D4D7EA
Sleep/Wake UUID: D569F3BC-3433-42B4-9124-D188850363E6
Time Awake Since Boot: 230000 seconds
Time Since Wake: 191663 seconds
System Integrity Protection: enabled
Crashed Thread: 0 UI Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
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The information here
says that Capture One 22 is supported up to MacOS Ventura 13.0.
That does not mean that it definitely won't work for versions of Ventura later than that, but on some users' machines it may not. Could this be the problem? Have you had a recent update to Ventura?
Ian
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Thanks for your suggestion. I couldn't find the support request portal, so I will pursue that.
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Ian, the reference you cite says C1-22 is supported through Ventura 13.0.1. I'm running Ventura 13.4, so there is a small difference. I suppose that could be the source of the problem (Apple frequently makes security updates and such). I haven't ever had one of the system software updates break a working program, but anything can happen. I appreciate your suggestion.
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As a pro you should know that you run 15.2.0.77 and the release notes say support up to macos 12.2
As a phase one camera user you should contact phase one.0 -
David Clark - it is possible that Apple have changed something vital between 13.0.1 and 13.4, though. Often it's OK , but it has been known for an OS update to break something, I seem to remember.
Ian
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Yes, possible although unlikely for a minor revision. I wasn't ready to upgrade to C1-v.23, but may be forced to do so.
I'm currently awaiting the tech support response from C1, as I filed the request for support Saturday morning as suggested upthread by SFA. I'll report here any recommendations made.
Thanks to all who commented.
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I suppose that it depends what counts as a minor revision. The Capture One release notes say v23 now supports up to Mac OS 13.5. I assume that it will be OK with the newest release 13.5.1, but I won't risk 13.6 until Capture One says it's supported.
Ian
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@All
Victor at C1 tech support responded to my tech support request. Turns out that there was a final C1-22 version released to work with Ventura, Capture One 22 - 15.4.3.
I downloaded and installed this, and it has eliminated the issue of crashing at startup.
No further updates to C1-22 are planned, so future MacOS upgrades beyond the current Ventura 13.4.1 (c) may require full upgrade to C1-23.
Thanks to all for your thoughtful suggestions.
David
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