can't open anymore my Capture One 23

Sandro Weltin

• August 21, 2023 12:55

Hi,

I just download the latest version of Capture One 23 version 16.2.3 and since I canot open anymore the App. It says "another Capture One license is already in use Cannot use multiple Capture One licenses simultaneously" or "the catalog was saved with a newer version of Capture One and cannot be played with that version"

I really don't know what happened it's the very first time I've got this problem. Which is a hugh one cause I can't continue my work. 

Please if you can help that would be great ; right now I'm completely blocked . Thanks in advance for your help. Kind regards. Sandro

 

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  BeO

  • August 21, 2023 13:15

  

  another Capture One license is already in use Cannot use multiple Capture One licenses simultaneously"

  Close C1 application and login to your CaptureOne account > manage licenses and deactivate your activations for this computer. Then start C1 again and activate it.

  the catalog was saved with a newer version of Capture One and cannot be played with that version"

  Be aware that most newer version will upgrade your catalog and you will never be able to open this catalog with on older version. Hence C1 usually makes a backup copy before upgrading.

  So, I assume you have installed the new version in parallel to the older, right?

   

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  Sandro Weltin

  • August 21, 2023 15:38

  Thank you both for your reply. Everything is ok again now ; even if I still don't know really what happened.

  Kind regards.

   

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  Sandro Weltin

  • August 21, 2023 15:39

  I just came back to my working station after two hours ; tried again and it works. I was afraid to be honnest.

  Kind regards.

   

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