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Ricoh GR IIIx images lose options of the “Curve” menu

Implemented

Kommentare

14 Kommentare

  • Offizieller Kommentar
    Victor

    Hey mountainview! Sorry, Couldn't find your email in our backlog. Could you share a ticket ID maybe? We'll start looking into that right away. 

  • Gabriel Braun

    In version 16.2.6.7, the issue still persists.

    0
  • Brian Jordan
    Moderator

    Gabriel Braun. Please open a support case for this if you haven't already.

    https://support.captureone.com/hc/en-us/requests/new

    0
  • mountainview

    I can confirm that the same happens with my Ricoh GR IIIX files. In addition the colors are shifted way beyond usable. I already opened a support ticket, but did not hear back yet. As some older GR IIIx photos in a library did correctly apply the profile, my guess is that it maybe has something to do with macOS Sonoma? I really hope that C1 addresses this issue with a bug fix. I fear though, that this will not happen as the new "Loyalty" program is now in place. 

    0
  • mountainview

    Well, 5 days and no feedback from tech support. Including the first post, about 4 months. Unfortunately this issue seems to enjoy a very low priority in engineering. 

    0
  • Walter Rowe
    Moderator
    Top Commenter

    mountainview have you opened a support case? provided them with sample image files where this happens? that's the best avenue to get it address like the OP did.

    0
  • mountainview

    Yes, I did five days ago. Screenshot, sample DNG and C1 Logfile package. Support did not come back to me yet.

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  • mountainview

    It has been two weeks now since I successfully filed the report and have not heard anything back. 

    0
  • Brian Jordan
    Moderator

    Have you check the case status in your user portal?  Perhaps it's been updated and the email got directed to a spam folder?

    0
  • mountainview

    Yes, I did. Ticket is still open. I also asked if there are any updates regarding this issue three days ago. Right now I cannot use C1 with my Ricoh GR IIIx DNG anymore. 

    0
  • mountainview

    Another week goes by without any feedback. Very disappointing. I guess this was it, then. The new loyalty program disincentives upgrading. You will not get any updates once you buy. After the above experience, this is obviously a deterrent for me. I can only speak for myself, but this was the straw that broke the camel's back. In the last two years or so, C1 has taken a direction that I cannot support anymore. After many years of upgrading C1, I unfortunately have to accept the consequences and switch to another software vendor.

    0
  • mountainview

    Hello Victor. Thank you, ID is 219300.

    0
  • Victor

    mountainview On it, thanks! Check your email. :) 

    0
  • Radu mail

    Hello,

    I’m in the same situation.

    When I import DNG files from the Ricoh GR IIIx the camera model is “Ricoh GR IIIx ProStandard”, the curve drop-down is empty, while the colors are completely shifted and wrong.

    I am on version 16.2.6.7

    Could you please advise on a solution?

    Thanks!

    1

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