Make it easier to request technical support

Jerry C

• September 30, 2023 02:34
• Edited

At one time there was a link clearly labeled Request Support on the community forum pages. Unless the page is quite wide, the text does not appear and support must be accessed in the subsection of Submit a Request in the dropdown when you click on either icon in the upper right corner when browsing with Safari or Firefox. 

While the widow is plenty wide enough to accommodate the the text link to support, it needs to be even wider to show the text.  This could be fixed by having an icon with an arrow or >> symbol indicating there is more to be seen if the window is made wider, as Apple does with its apps. 

2

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  Jerry C

  • October 02, 2023 00:43

  Turns out, I misinterpreted the use of the "hamburger" icon, which has the same function as the ">>" symbol.

  Still, it would be handy to allow users who need technical support from staff to go to that page with one click, but this would take away seeing the many self help links without which support staff might have to field problems that could be solved without their input. 

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  Denis Huk

  Admin

  • October 08, 2023 10:31

  hey Jerry C, indeed, this is tied to the default "theme" of the platform we use.
  but rest assured i will share your feedback with the rest of the team!

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