Zum Hauptinhalt gehen

Mac: Files exported from Capture One to iCloud become hidden in macOS Sonoma

Implemented

Kommentare

44 Kommentare

  • Mike Johnson

    I’m having a similar problem. I cannot export dng files as jpegs to a file on my desktop. The dialog box appears and it appears to be exporting as jpegs but nothing happens. The file is empty.

    0
  • Walter Rowe
    Moderator
    Top Commenter

    Are you running 16.3.1? Note this thread is tagged as Implemented.

    0
  • Mike Johnson

    My Capture One version is 16.0.1.17. I have checked for updates and this seems to be the version on my computer. If there is a later version, I’m not sure why it isn’t updating.

    0
  • Walter Rowe
    Moderator
    Top Commenter

    It is resolved in 16.3.1 which I think is a paid upgrade from 16.0.

    https://support.captureone.com/hc/en-us/articles/14651777274525-Capture-One-Pro-16-3-1-Release-Notes

    0
  • Richard Kopp

    Cannot export. Files are not hidden. Just nothing. 

    Exporting original file works. Makes C1 more or less  useless at the moment. Please make it work again quickly!

    Sonoma 14.2.1 and C1 16.2.6.7

    0
  • Walter Rowe
    Moderator
    Top Commenter

    Upgrade to 16.3.3 .. this is fixed.

    0
  • Ian Wilson
    Moderator
    Top Commenter

    What do you mean that the files are not hidden? Have you checked in Finder with hidden files set to be shown? 

    Assuming you have checked that, what do you mean by "cannot export ... just nothing"? Does Capture One show that any activity is going on when you export? Does it show activity but no exported files appear, or does it show no activity?

    What format are you exporting in? What does your selected export recipe show? Where is it trying to export to?

    Ian

    0
  • David Graeme-Baker

    Just export the files to a location that isn’t also going into iCloud. On my Mac everything on the desktop is uploaded to iCloud and this (for some unknown reason) hides the files.
    If you export to another location eg an external drive, you will see your exports.
    If you have exported to a desktop folder and can’t see the files, move the folder into the trash and then open the folder in the trash and you will see your exports
    Hope that helps.
    Annoying isn’t it !

    0
  • Benji Kauth

    I ran into this problem today. I updated to C1 16.3.3.6 an Sonoma 14.2.1. It did not fix the issue.

    The symptoms I am experiencing are even present on a new USB drive. It's not part of icloud sync. I tried another external drive and had the same results. No location on the local disk would result in files exported. Each time it writes a single file that is often 0KB in size, sometimes larger, but never a usable image. I had to record a video of it as very briefly it says "No images selected" yet the export progress bar shows up, shows files being processed, and then the export notification says "1 file exported". 

    I was finally able to export to a network drive, my SAN, and everything was actually written. This really killed my day as I spent hours trying every kind of suggestion here until I finally tried to export to a network location. At this point, I cannot export to any USB drive or the local disk, which means I can't go off network and process photos. It's really crazy to see such a major bug as I've never had any issues before and now the program is almost useless while I have jobs that need to be processed.

    0
  • Walter Rowe
    Moderator
    Top Commenter

    If you haven't already please open a support case and provide every detail you can including narrated screen recording if possible.

    0
  • j.McCarthy (jmgalleries.com)

    Same problem still, but I am not convinced it's an Apple issue. Other apps, like Affinity Designer have no issues exporting PNG, JPGs to a folder located in iCloud. However, if I do export to a folder outside iCloud with CaptureOne it doesn't make the file hidden, so for now that's a solution, but I hope CaptureOne investigates it more and provides a fix. 

    0
  • Brian Jordan
    Moderator

    j.McCarthy (jmgalleries.com) What version of Capture One are you using?

    0
  • j.McCarthy (jmgalleries.com)

    Hi Brian, It was 16.2.2.10 - I just noticed an update and am installing it.

    1
  • Brian Jordan
    Moderator

    That should fix it. Note, the new version will install as a new and separate program (Mac, not sure about Windows). Make sure you open the new version as any shortcuts, tray icons, etc, will reference the existing install.

    0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.