Zum Hauptinhalt gehen

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

if I buy something I expect it to work

Kommentare

10 Kommentare

  • Walter Rowe
    Moderator
    Top Commenter

    What is the destination folder? What version of Capture One? What OS?

    Did you submit a support case?

    https://support.captureone.com/hc/en-us/requests/new

    1
  • paul pearce

    its the latest Mac OS, capture one pro 23

    I've tried numerous destination folders, I can weirdly export if its preview file 

    It was all working fine yesterday

     

    and thanks I will request support 

    1
  • Walter Rowe
    Moderator
    Top Commenter

    Are the files you are exporting online or do they have a "?" on the thumbnails?

    1
  • paul pearce

    yep files are online, just tried with a different catalog as well

    0
  • paul pearce

    as far as I know no changes to the OS 

     

    in the list of options to export the only one that works is the Jpeg quick proof one 

     

    0
  • Walter Rowe
    Moderator
    Top Commenter

    When only QuickProof is available that usually means the files are offline. I know you said they were not, but that is usually what it indicates.

    I assume you have other recipes checked? Do you get an error message? When you select the error in activity window, what are the details?

    0
  • paul pearce

    im able to rename the files and their is ? on the photos so I'm pretty sure they are on line

    ive tried relaunching a few times as well

     

    0
  • paul pearce

    How do you feel about looking at log files Paul?

     

    are they under the scripts heading?

     

    0
  • Walter Rowe
    Moderator
    Top Commenter

    Open the Event Log under the Window menu in Capture One. Are there any events related to failed exports?

    Show us your Export Recipes panel? Confirm which recipes are checked?

    Look carefully at the settings for Export Cross Recipe Tokens. Look at the Export Location of EACH checked recipe. Each recipe has its own location.

    If you are not getting an error, then maybe they are exporting to a location other than where you thought. I had that recently.

    0
  • Denis Huk
    Admin

    thanks for the answers everyone!
    moving this post as this is not a feature request

    1

Post ist für Kommentare geschlossen.