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Why are Mac and Windows Capture One forums split?

Kommentare

13 Kommentare

  • SFA
    Top Commenter

    As a Windows user Iike to keep things separate. 

    There seem to be many support issues that are either Mac or Windows specific and, since I know nothing about Macs, something like 60 or 70% of the posts are, for me, just clutter, with the occasional "generic" discussion where some functionality is the same in both OS types.

    Moreover the Mac users are more likely to use the Mobile app and other Mac only applications. I have no Apple devices at all - so those apps and any related interactive use between the apps are unknown to me and it's best I avoid the risk of responding to any post in error. So keeping the whole Apple and Windows  forums separate in some way is useful for me and any interaction I have in the forums.

    If it is felt that there is a greater good available through combining them, so be it, but please make sure that filtering by OS is provided in some usable and consistent form. Indeed, at the risk of annoying some community members, it really should be enforced since it is clear, historically, that many users will not naturally provide such information in their style of posting.

    Finally, I agree with Marcin's points in the post above.

     

    ETA:

    As for combining versions, for the avoidance of confusion (historically) I think keeping the most recent 2 or maybe 3 versions distinct is useful. Anything earlier than that could be aggregated on an annual review basis.

    If the future policy sees version numbering persisting for longer than a year or two - maybe much longer - then the problem will resolve itself one way or another.

     

    2
  • John Friend
    Top Commenter

    I am not a fan of this zendesk system at all.  The fact that it doesn't have a proper "reply" button and "reply with quote" is just stunning.  Replying TO a particular person with quoted text is a whole bunch of manual steps that requires knowledge specific to this software that most people do not have and is actually impossible in some situations (when there are duplicate user names).  So weird.  They're a support tools company.  You think they would recognize the value of using common terms, common UI and exposing common buttons and features that people are generally used to and would immediately recognize rather than inventing processes that nobody knows and are unique to their software.

    FWIW, I spend a lot more time on reddit and used to spend a lot time on dpreview which at least have the usual features you expect.  Personally, I wouldn't mind if the Capture One reddit community grew and more of the product feature discussion was over there.  It also has a mobile app which makes it practical to use on my phone.

    2
  • BeO
    Top Commenter

    P.S. @ Denis Huk

    In case you merge topics please consider to add the information where a thread was originally posted, because most of them did not explcitely state the operating system or version - if that was clear already by posting in a dedicated topic.

    2
  • Ian Wilson
    Moderator
    Top Commenter

    I agree that I would prefer to see the Windows and Mac sections merged. More often than not, a problem or feature is asked about that is not platform-specific. I seem to remember that years ago in the old forum one of the things we were asked to do when asking something was to always state what platform we were on.

    Ian

    1
  • Denis Huk
    Admin

    hey John Friend thanks, we are thinking about merging Capture One Pro topics so your feedback is very welcome!

    0
  • Marcin Mrzygłocki
    Top Commenter

    I see reasons for splitting by systems:

    • different feature sets
    • different naming/layout and shortcuts, which might disorient users not aware of how to translate
    • different implementation, leading to different problems
    • different system environment and mental habits it provokes

    A brief summary - this is a different software under one license. I can agree that 15.x and 16.x can be a bit indistinguishable in comparison, so halving amount of topics would be a nice step forward. Even better would be keeping user-selected sorting of posts, because currently it's necessary to browse via bookmarks; another big jump in UX would be an ability to observe selected topics and have "Recent activity" page listing all new posts or comments across all observed topics.

    Edit - a small request bump: https://support.captureone.com/hc/en-us/community/posts/13563722482717-Forum-view-should-retain-the-sorting-selected-by-user

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  • Marcin Mrzygłocki
    Top Commenter

    Adding to the posts above, an example of how big the difference between systems is - I want to automate my workflow, so on Windows this triggers a lengthy chat about NOT breaking things while modifying files, what is allowed and what could even require updating database manually, while on Mac the whole shebang would end up with a oneliner linking to API documentation: "just tell Capture One what it is supposed to do, that's easy".

    Mixing both worlds will end up in frustration and confusion.

    0
  • John Friend
    Top Commenter

     I want to automate my workflow

    Yes, automation is one significant feature difference between the two platforms, but this seems like you're picking the 1% example to justify the 99% that are pretty much the same features per platform.  There's absolutely no problem having a Mac specific discussion in a combined forum about a small percentage of features that happen to be different.

    What other major features are different between Mac and Windows? 

    Though I'm on Windows, I regularly participate in discussions in the Mac forum because they're just about basic features that are the same in both platforms.  When posting in the Windows forum about basic features, I'd rather my post be seen by the whole community of 15.x and 16.x users on both Mac and Windows.  In other words, these communities are so tiny to start with, I don't see why they're fractured into even tinier pieces.  If there were 30+ posts a day in any on of the sub-divisions, then fine keep them separate, but these communities are tiny.  Why keep them so tiny?  Its my opinion that communities work better with more of a critical mass of users and traffic.

    For reference:

    15.x for Mac had 8 posts in the last week

    15.x for Windows had 3 posts in the last week

    16.x for Mac had 25 posts in the last week (that's less than 4 per day)

    16.x for Windows had 13 posts in the last week (that's less than 2 per day)

    So, combining them all would be 8 + 3 + 25 + 13 = 49 posts per week.  That's 7 per day.  That's still really small as internet forums go.  I think people can handle that even if a few of those are platform specific posts.  Nothing's getting lost.  Nothing from the day is even going to be beyond your scroll boundary.

    FYI, to others in the thread who reference the mobile version, it already has its own forum so mobile stuff already belongs elsewhere.

    0
  • John Friend
    Top Commenter

    Marcin Mrzygłocki

    I see reasons for splitting by systems:

    • different feature sets
    • different naming/layout and shortcuts, which might disorient users not aware of how to translate
    • different implementation, leading to different problems
    • different system environment and mental habits it provokes

    Please expand. 

    What are the different features sets besides Apple Scripting?

    What are the different naming/layout/shortcuts which might disorient users?

    And, how often would these happen within any given week?  This seems like you're arguing for organizing/optimizing for the 5% (or less) case, not the 95% case.  These are tiny communities where it's no big deal at all if an occasional post happens in a shared community that is about a different platform's issue.

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  • Marcin Mrzygłocki
    Top Commenter

    John Friend

    So, combining them all would be 8 + 3 + 25 + 13 = 49 posts per week.  That's 7 per day. 

    Are you talking about posts as threads or posts including individual comments? In my opinion, difficulty in tracking updates to threads you don't follow is more significant than currently discussed split.

    A bigger problem in my opinion is that users might post entirely unrelated posts, like "what are the correct camera settings?" in any of the Capture One system/version topics (I have just recently answered one, as I have the camera in question...).

    Scripting is big enough in my opinion to break compatibility - it's too strong. There seems to be something else, but is not discussed that much; I just see mentions of features or requests, that would make little to no sense on Windows, but I don't use the tools or workflows where these pieces might appear.

    Hard to post layout examples, but somehow I can tell that screenshot was taken on Mac, it feels so differently. Keyboard shortcuts are more prominent, mainly apparance of Command or however this is called.

    0
  • John Friend
    Top Commenter

    Marcin Mrzygłocki

    Are you talking about posts as threads or posts including individual comments? In my opinion, difficulty in tracking updates to threads you don't follow is more significant than currently discussed split.

    That numbers I'm mentioning are new topics or new threads, not total comments.  If you go to a forum to browse what's new there, it's the topic list that you see and choose from to decide what to read, not the entire stream of comments.  So, new topics posted seems like the relevant metric to decide/justify how forums should be split.  Too many new threads and you can't keep up and things get lost as the days activity quickly drops below the fold (beyond scroll range).  Too few and the place is just dead, not much of an active community worth visiting regularly.

    Tracking updates to threads you're involved in really has nothing to do with how forums are split because you only should get updates/notifications on things you've already expressed an interest in.  This forum software is pretty bare bones in that regard (mostly just relying on emails).  Something like reddit is more advanced and offers real threads, not just comment streams.  The forum split is more about making sure there are the right number of new topics to make a lively community that regularly has something to see, but isn't so busy that things get lost of missed.

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  • Marcin Mrzygłocki
    Top Commenter

    John Friend

    So, new topics posted seems like the relevant metric to decide/justify how forums should be split.  Too many new threads and you can't keep up and things get lost as the days activity quickly drops below the fold (beyond scroll range).

    This is a good example of a side problem - wording, namely how you have intuitively used "topics" and "threads" interchangeably, even though topics have their separate meaning there. Zendesk follows different naming than most forum engines and this asks for confusion.

    0
  • BeO
    Top Commenter

    I find it to be a disadvantage that the Mac/Windows forums are split and that 15.x and 16.x are split. 

    I don't mind so much about Mac/Windows but the C1 version of a thread opener is most often a highly valuable information I would miss if not otherwise made mandatory.

    0

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