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Prints are flat no matter what I do - help.

Kommentare

12 Kommentare

  • Walter Rowe
    Moderator
    Top Commenter

    Please open a support case. I have one open. There seems to be a known issue with printing. The more open cases we can get the higher the priority it will be to fix it.

    1
  • Peter Hoffman

    I will open one.

    Known issue for more than two years? Or is this new for some users? 

    0
  • Walter Rowe
    Moderator
    Top Commenter

    Apparently for some time but I don't know exactly how long.

    0
  • Peter Hoffman

    It feels unacceptable if they've known about it since ... actually looking back it's been more than three years, I've just never been motivated to gripe about it because ultimately the prints were to edit from, and the real thing always was printed from photoshop anyways.

    They're telling me my C1 (20) is too out of date for my OS now, so I don't think it will get a reply. But this problem was the same with my older OS. Not confident in paying for an update now especially.

    0
  • Walter Rowe
    Moderator
    Top Commenter

    I have the latest version and it also has this issue. Engineering has confirmed it they have the same issue I have.

    0
  • Brian Jordan
    Moderator

    Sign me up for this, too.  I made a several prints last night and they were bad.

    0
  • Peter Hoffman

    Here's a comparison for anyone curious. C1 on the left, Photoshop on the right. Same image file, same print profile profile, same paper. Same everything. I get this every time. No one I know actually prints with C1 because it never works as well and they all can't be bothered to (like me), to just not use PS instead. But if I'm going to pay for another upgrade I need it to work this time. 

    0
  • Walter Rowe
    Moderator
    Top Commenter

    Definitely open a support case. My case number is 208329 if you want to refer to it. We need to pile on so CO makes this a priority.

    2
  • Peter Hoffman

    I did open one a few days ago but got a bot reply that essentially said "we're not gonna do anything until you do your free 30 day trial upgrade" (because they won't answer to old versions running on new OS's) - so I need to jump through more hoops, and I'm not sure when I'll get to that. 

    0
  • Walter Rowe
    Moderator
    Top Commenter

    I can tell you that Capture One is actively looking at this.

    We can all guess that it likely will only be fixed in a new release. Any older versions probably won't be addressed. This is only speculation in my part but that seems to be the pattern.

    0
  • Brian Jordan
    Moderator

    Walter Rowe

    This is good to hear.  Do you think they'd benefit from me sending examples, also?  If so, what's your case number and I'll open one and reference yours.

    0
  • Walter Rowe
    Moderator
    Top Commenter

    I don't think they need more screenshot examples. More users reporting the issue helps. My case number is posted above.

    0

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