Zum Hauptinhalt gehen

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Why are we **paying** for mobile capture on top of our normal license?

Alexandra Genova

What problem do you see this solving?
I am a digital tech and found myself using an iPad for the first time in a while on set. I was surprised to see the new prompt stating I'd be charged for using the camera controls on the iPad. This app is expensive, day rates are not increasing with the rate of inflation, and I found this charge insulting. I did not pay for it on many different jobs, but was unable to avoid it this time. I am not the only one who is upset. On every job that this has come up, there has been similar annoyance amongst photographers and assistants at this nickel-diming and lack of customer service. 

When was the last time you were affected by this lack of functionality, or specific tool?
I gave in and made the purchase today, just to see it only applies to the device I purchased it on. Now I have to figure out how to get it to work on my iPad without being charged. I will be further outraged if each device needs the purchase made. This isn't something I can bill to a client. 

Are you using any workarounds or other solutions to achieve your goals in Capture One?

I just truly do not understand how this feature is an add-on cost. What professional, who is already paying for the program, will not need this at one point or another? And more likely than not, it will not be a feature that is used everyday, or even every shoot. 

Are you happy to be contacted further about this suggestion or request?

Yes, please do. 

1

Kommentare

1 Kommentar

Datum Stimmen
  • Mathieu B
    Product Manager

    Hi Alexandra Genova, 

    I believe you are talking about Capture Pilot, our mobile app made for collaboration on a local network? This app contains an in-app purchase to unlock camera controls, allowing you to pilot your camera from the mobile device.

    If this is it, I can clarify some aspects hopefully: 

    • This app is not part of our "All in One" bundle, which means if you want to use it and its camera controls you will indeed have to pay a separate (one time) charge
    • This app doesn't ask for any login information, and Capture One is not handling the purchases. This all goes through Apple. Your purchase should be linked to your icloud/appstore account, so it should be available in other devices using the same account. If this is not the case, I invite you to contact Apple's support team directly so they can help you with that.
    • Alternatively, we have another mobile app, that we consider our main one, called simply "Capture One" in the app store - in this one you can tether your camera and do some light editing. This app is included if you have purchased the "All in One" bundle, if not it is a separate fee.
    -1

Post ist für Kommentare geschlossen.