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Improve customer support

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3 Kommentare

  • SFA
    Top Commenter

    Carla,

    Was your problem only about loading files from an external drive onto your Mac?

    If so that is not really a Capture One Support question - more an Apple issue.

    I suspect there is more to this than your post covers. 

    Moreover the comparison of Capture One to Photoshop (in particular Photoshop in isolation from other Abobe Suite Applications)  is not a direct comparison. Did you get the entire Suite?

    1
  • Ian Wilson
    Moderator
    Top Commenter

    Hi Carla

    I have moved your post because it is not really appropriate to the Improve Capture One topic which is intended for specific feature requests.

    Having said that, I wonder whether as a community here we can help solve your problem. The first thing I would ask is whether in MacOS Settings Capture One has full disk access, as shown here.

    ... or failing that does it have access to removable volumes as shown here for Lightroom.

    These are part of MacOS's Privacy and Security settings, not a Capture One issue as such. But it may be that on your system Photoshop has been given permissions that Capture One has not.

    Ian

    1
  • Jack W
    Admin

    Hi Carla! Glad that we could get this issue resolved for you in the end (in your support ticket, thanks to Victor!) – please don't hesitate to reach out again in the future to either us here in the forum, or to the support team.

    1

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