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Referral Code Broken and Awful Customer Support

Andre Calil

I'm trying to get a referral code to help convince some friends try CaptureOne.

However, the link I get by visiting https://www.captureone.com/en/invite-your-friends is invalid. If I open it on an incognito browser, I quickly see a redirect to a page that says "invalidreferral", then I'm sent to the login page.

I opened a support ticket that is taking forever and the person seems to be having trouble understanding the issue. So I'll try and summarize what I just wrote above:

  1. I'm logged in to my account with an active subscription
  2. I visit https://www.captureone.com/en/invite-your-friends
  3. I get to a page where I can copy my referral link. It's in the format of https://fbuy.io/captureone/{code}
  4. I open an incognito browser session, clear of any cookies or authentications
  5. I paste the referral link
  6. I notice a couple redirects happening. On one of them, I can see the URL saying https://www.captureone.com/en/account?utm=invalidreferral
  7. The process ends with me on a login page, not able to check the discount code or anything of that nature
  8. If I copy the coupon code from the URL I got on step 3, that also doesn't work on the shopping cart

 

So, 2 issues:

  1. I want to refer C1 to several friends. How should I proceed?
  2. The level of the customer support I received so far is absolutely low. It's been baffling how long it takes for each response and how little (actually, none) progress has been made. Imagine if I had an issue that was affecting my workflow. I'd be several days late and left without any solution.
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Comments

3 comments

Date Votes
  • Jeff Gottloeb

    The invite website seems to need to save cookies.  It didn't work when I used a Firefox private window but declined all cookies but did work when I accepted all cookies.

    1
  • Andre Calil

    That seems to have been the issue. Yesterday I asked for a friend to test it for me, and it worked on their machine.

    It's a shame that the customer support took over a week on this issue.

    Thanks, Jeff!

    0
  • Andre Calil

    You are assuming I was explicitly declining cookies, which I wasn't. I was just running in Incognito to ensure my actual cookies were not getting in the way.

    Plus, cookies are definitely not the only way to handle referral links, I can guarantee you that. Since the conversion from the partner (referral manager) to Capture One website wasn't super clear, all I could see was, eventually, a redirect to https://www.captureone.com/en/account.

    Moreover, you are probably not aware of how the whole support ticket was handled. The staff member took almost a full week to even understand what I was reporting. I'm sorry, that's not acceptable to premium support.

     

     

     

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