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Studio-exclusive tools not showing up

FirstName LastName

I recently saved my customized Workspace in Studio 16.4.5 and doing so caused all of the Studio-specific tools I was using (AI-Crop, Guides, Next Capture Metadata) to disappear. They do not show up when I try to add them back manually, nor do they reappear when I reset the Workspace to default. 

Is there a setting missing somewhere? I need to get this program installed and customized for my team, and not being able to use saved workspaces that include the new tools is a major challenge.

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  • Ian Wilson
    Moderator
    Top Commenter

    Are you sure you are still working on a Studio licence code?

    Ian

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  • FirstName LastName

    Hi Ian,

    Yes, I only received the code a few weeks ago and that is the one I used. It is a yearly subscription and should therefore be active.

    Meredith

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  • Ian Wilson
    Moderator
    Top Commenter

    And if you go to the License... item on the menu (it's the Capture One menu on a Mac, but I'm not sure about Windows) have you confirmed that the licence code it shows is the one you bought a few weeks ago?

    Ian

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  • FirstName LastName

    Correct, the license code matches the one in my receipt and 'Manage License' portal on the CaptureOne site and has more than 10 seats available.

    Meredith

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  • Ian Wilson
    Moderator
    Top Commenter

    OK - it was worth making sure.

    Is it the same on every computer it's installed on, or just one?

    I'm not sure what else to suggest.

    Ian

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  • FirstName LastName

    None of the new installations this morning had the tools. I updated my copy and they disappeared, and the same thing happened when my other colleague updated just now. It seems to be connected to the newest update--I'll roll back my version and see if that brings them back.

    Meredith

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  • FirstName LastName

    Rolling back didn't help either, I have submitted an official support ticket.

    This has happened on 5 different laptops (3 new installations done this morning, and 2 prior installations upon updating to the latest version)

    Thanks for your suggestions,

    Meredith

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  • FirstName LastName

    Any update?

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  • FirstName LastName

    Yes, I submitted an official support ticket and they were able to develop a hot-fix. If you're experiencing the same, I would recommend submitting a ticket of your own with screenshots, log files, and a list of what you've experienced.

    Good luck if this is also happening to you!

    Meredith

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