Missing masks since recent updates
Since one of the recent updates, I find my older images have lost their masks, and C1 replaces them with an empty mask. It keeps the adjustments, but not where they have been applied. Unfortunately each time I open the catalog, more images seem to be affected, with newer and newer ones suffering the problem each time. This is going to result in an incredible amount of rework, as restoring from backups does not seem to find them again.. Now been with C1 support for weeks, sent logs, backups etc, and having to chase them again.
I see this problem reported on the forum from a few years back but has gone quiet recently. Anyone else suffering the problem recently, or any advice on how to stop the problem spreading to other images and how to get the masks back?
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I have had the same problem upgrading from version 16.3.8 to version 16.5.1 . Support request raised .
My workaround : going back to version 16.3.8 which works fine with the masks defined with this version .
See my post (https://support.captureone.com/hc/en-us/community/posts/23455327336605)
Paul
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I have the same problem all of a sudden.....but I haven't updated C1 in a couple years, still on 16.0.1. I haven't seen this issue for a long time.
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Please it's useful to read my today's comment in my am. post
https://support.captureone.com/hc/en-us/community/posts/23455327336605
Paul
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