Capture One not opening since Windows update

Macon Leiper

• 15. Dezember 2024 17:03

I installed the newest windows update on the 12/13/24 and since then I have not been able to get capture one to open.

I have tried:

• Uninstalling and reinstalling C1
• Reverting to the previous Windows version... Then uninstalling and reinstalling C1
• Installing all the .net stuff individually
• Yelling at it till I feel better

I'm pretty much stumped here. I need to get C1 running ASAP to meet some client deadlines.

I've pulled the diagnostic data from Windows if it helps:

CaptureOne

Description
Faulting Application Path: C:\Program Files\Capture One\Capture One\CaptureOne.exe
Creation Time: 12/15/2024 10:51:08 AM
Problem: Stopped working
Status: Report sent

Problem signature
Problem Event Name:           APPCRASH
Application Name:             CaptureOne.exe
Application Version:          16.5.2.2623
Application Timestamp:        666b0000
Fault Module Name:            coreclr.dll
Fault Module Version:         8.0.1124.51707
Fault Module Timestamp:       67115e10
Exception Code:               c0000005
Exception Offset:             00000000001c7b0e

Extra information about the problem
Bucket ID: e8f2c0c1dc3a2163f10fdbf8ad447abf (1229443084400753343)

0

• 

  Jeff Gottloeb

  • 15. Dezember 2024 23:35

  Look at this thread for a possible solution:

  https://support.captureone.com/hc/en-us/community/posts/21801016584861/comments/23260615261469

   

  0
• 

  Richard Huggins

  • 16. Dezember 2024 03:40

  Or check for a corrupted system file 

   

  https://support.microsoft.com/en-au/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

  0
• 

  James Quinn

  • 17. Dezember 2024 21:12

  I have the same problem. I try to launch the program, nothing happens, but I can hear the CPU fans increase and it's technically running in Task Manager. I have to kill it via task manager, then when I open it again, it will ask to submit a bug report which I've done 500 times, then it will ask which catalog I want then it opens normally.

  I don't even see the splash screen until I do that process. I can't use an old version because the catalog wouldn't work. It's been like this for months now

  0
• 

  JF

  • 17. Dezember 2024 23:32
  • Bearbeitet

  

  Capture One does not uninstall some of it's state data, preferences, gpu support stuff, etc... so that remains even if you uninstall and reinstall.  So, one thing to try is to rename those two directories forcing it to recreate that from scratch and give you a truly clean install.

  To do that, shut down Capture One and rename these two directories:

  c:\users\yourusername\AppData\Local\Capture_One

  c:\users\yourusername\AppData\Local\CaptureOne

  I rename them to:

  c:\users\yourusername\AppData\Local\Capture_One.bak

  c:\users\yourusername\AppData\Local\CaptureOne.bak

   

  These directories contains your styles, export recipes, your capture one login and other preferences so that's why I'm recommending you rename them, not delete them as you may want to restore them or part of them later.  For now, this is a test to give you a fully clean install.  If the fully clean install fixes the problem, then you can copy certain pieces of those directories to restore your recipes, styles, etc...  If not, then the problem is outside of these directories and you will probably need help from support.

  0

Post ist für Kommentare geschlossen.