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Exporting is Freezing

rob wilton

Win 10 (up to date), Ryzen 9 7950, Pcie 5 Asus Strix 670, 6000 ram, RTX 4080, 1000w PSU, C1 Studio up to date

When I export variants, the export will often spin at some point during export and not proceed. Program is not frozen just the export stops proceeding and just spins until I reboot the computer. For some reason my GPU is pegged at 100% (3D) process.

This is a new glitch that started about a week ago. The only changes I did was a new install of a 1000w PSU.

If anyone has any ideas that would be appreciated.

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Kommentare

8 Kommentare

Datum Stimmen
  • Permanently deleted user
    Admin

    Hello rob wilton. Can you try switching hardware acceleration to never and see if that helps with the issue?

    • Go to Edit > Preferences - General tab
    • Scroll down to Hardware Acceleration
    • Set Display/Processing to Never
    • Restart Capture One
    • After restarting, see if you face the same issue.
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  • Dylan Goldby

    Same thing for me. It's been happening ever since the last update of 2024. I've tried disabling all the acceleration. No change. I've uninstalled, removed all Capture One files from the machine and reinstalled. No change. I've clean installed my graphics drivers. No change. Not being able to deliver my files to my clients is unacceptable. 

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  • rob wilton

    Thanks Theo for the reply.

    Are you saying the problem is my $3k graphics card? I edit 8k video without issue. Can you tell me why C1 takes so much resources to export files from Raw to .jpg?

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  • rob wilton

    Hey Dylan,

    Not encouraging my friend.

    This thing is freezing exporting 40 images

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  • rob wilton

    Sorry, correction, C1 doesn't freeze, you can still navigate. It just stops processing exports and spins for every.

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  • rob wilton

    OK Theo,

    I have done it, will see how it goes, thx.

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  • JF
    • Bearbeitet
    Up-and-comer

    rob wilton - There is currently a bug in Capture One for Windows starting with v16.5.2 that affects only some users when exporting.  The problem is in their new export code that takes greater advantage of the GPU to make exporting faster, thus one work-around is to disable GPU acceleration.  Another work-around is to downgrade to 16.5.1 until the bug gets fixed.

    Capture One is having a hard time reproducing this bug in their shop and probably can't find/fix it until they do.  As such, they would like everyone who experiences this bug to file a support request and attach your logs to that support request.  They may then contact you to ask for more info.

    You can see further discussion of this issue in the Known Bugs forum: https://support.captureone.com/hc/en-us/community/posts/24216950019997

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  • Jan Hammerstad

    Same thing here. Windows 11, CO 16.5.4.

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