Dissatisfaction with Capture One Tech Support

FirstName LastName

• 1. Januar 2020 13:11

On 12/22/19, I reported a problem "automatically" downloading images with C1 (13.0.1.19). I was able to manually import the images, so I did not lose total C1 functionality. I never experienced this problem with previous versions of C1.

On 12/22/19, I received an automated reply from C1, "Your request (xxxxx) has been received and is being reviewed by our support staff."

It is now 1/1/20 and I have not heard any response from Tech Support.

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• 

  Permanently deleted user

  • 18. Januar 2020 22:09

  FYI:
  
  https://i.imgur.com/tN0TVEf.jpg
  
  
  

  "Professional"

  
  
  I'm scared to think what kind of support they consider unprofessional 😂

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• 

  Thomas Kyhn Rovsing Hjørnet

  • 21. Januar 2020 12:29

  

  thomaskyhn wrote:
  

  IanL wrote:
  I just tried to sign in to add a comment but it said my pw didn't match. OK it's a new system perhaps they didn't copy over account info. So, I tried to sign up. That told me I already have an account. OK interesting. So, then I asked for a password reset. Nothing.
  
  Checked my spam folder, verified that other emails can sent to the email I was using. I have submitted a support request...
  
  Does it work for everyone else?

  
  Are you trying to sign in here?
  
  https://i.imgur.com/sErjYMw.jpg
  
  I don't think users have access.

  
  I asked about this on Facebook. Apparently, you need to sign up for Capture One Helpcenter; you can't use the same account as for Capture One. I've tried with Safari, Firefox and Brave, none of which work. They said that it works for them using Chrome and that they would forward the issue with other browsers to their IT department.

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