Capture One Free version for Fuji

NNN636805570190621261

• 19. Januar 2020 10:48

Hi there,
I am hoping someone may be able to help me.
I have recently downloaded the free version for Fujifilm. Every time that I open the program it always asks for my license code and email etc, then I have to hit the activate button again. Is this normal or am I doing something wrong as this is such a pain?

Many thanks in advance.

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  Al Heron

  • 19. Januar 2020 18:15

  Hi
  
  I have no idea what the problem is specific to your setup, but I can confirm this is not the normal (or intended) behaviour. I am currently trialling Capture One but have also downloaded the free Fuji version. I am able to move between the two versions freely by unregistering one version, then reregistering the other one. It does ask for my credentials when I start a new version (it would have to really) but then when I reopen the currently registered version the program just opens without challenge.
  
  Sorry I can’t help further, but perhaps there is an internet issue when you try to register?
  
  Good luck
  
  Al

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  Paul Steunebrink

  • 19. Januar 2020 18:40

  NNN636805570190621261 wrote:
  Hi there,
  I am hoping someone may be able to help me.
  I have recently downloaded the free version for Fujifilm. Every time that I open the program it always asks for my license code and email etc, then I have to hit the activate button again. Is this normal or am I doing something wrong as this is such a pain?

  
  This is not the intended behavior. It seems that your Capture One Express Fujifilm activation is not stored adequately to that Capture One has to ask for it every time.
  
  Only a support case might be a way to resolve this, I am afraid.

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  Permanently deleted user

  • 19. Januar 2020 19:02

  NNN636805570190621261 wrote:
  Hi there,
  I am hoping someone may be able to help me.
  I have recently downloaded the free version for Fujifilm. Every time that I open the program it always asks for my license code and email etc, then I have to hit the activate button again. Is this normal or am I doing something wrong as this is such a pain?
  
  Many thanks in advance.

  
  
  Is the application stored in the "applications" folder, or do you launch Capture One from the desktop ?
  Robert

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  NNN636805570190621261

  • 20. Januar 2020 10:08

  Hi guys,
  Thanks for your responses. I have no idea what was happening, but trying today, it seems to have rectified itself. I have no idea. I have done everything the same. Maybe its the computer gremlins mucking with my head. LOl.
  
  Thanks again

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  Paul Steunebrink

  • 20. Januar 2020 10:49

  Good to hear it is working as advertised. Say hello to the gremlins from me! 😁

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  NNN636805570190621261

  • 20. Januar 2020 11:12

  Thanks Paul.
  
  But I hope that they don't raise their heads for a long time to come.

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