Support ?
I have three tickets open.
Victor has been dealing with "Aperture Library Open" error, I can't import my Aperture Library. This has been going on since before Christmas. It is still open and unresolved.
I received one response to my other ticket but then nothing more despite several emails with more information and requesting further help. This ticket (22449) with Diego:
I have some old Canon G1 .CRW files. I appreciate that Capture 1 does not seem to support that file format (though it does support G2 CRW files).
1. Please confirm if does not support this old file format.
2. If I make .tif files from the CRW files some of the metadata is not read, but clearly displayed in Mac OSX Mojave Finder. Is there a way to import the 'missing' data such as ISO.
I have also opened another ticket explaining I need to get some response as can't continue my work.
Any help will be welcome (especially from Capture 1)
AJ
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Firstly bear in mind that this is a User to User forum so the help available here may be someone limited - especially if technical issues are involved.
You report an "Aperture Library Open" message which suggests a Mac system source for the file but this post is entered in the Windows focused section of the forum. Are you importing across technologies? If so the FAQ entry
points out that Aperture import is only supported on Mac systems.
If anyone else has had the problem and solved it (presumably if you do not have the Library open in Aperture (or some other application) on the Mac a file lock has been set somewhere and perhaps needs to be deleted. If so another Mac user might have previous experience of this situation and therefore be able to help you. Posting in the Mac section might obtain a more useful response more quickly.
If the problem is a Library lock file AND the work is being performed on a Mac then this might suggest that the constraint is more of a Mac problem than a C1 import utility program problem. However I'm not a Mac user so it would be better if you found someone who is (and has also been an Aperture user at some point).
The Canon G1 is not supported by Capture One. G series support seems to have started with the G2.
https://support.captureone.com/hc/en-us/articles/360002409297-Is-my-camera-supported-by-Capture-One-
The CRW file format is just a file data format not a detailed analysis of the contents of the file tuned to provide the best possible results (according to the technical people assessing the content of the files). It is the assessment of the content that matter for support purposes.
As I recall Canon have also stopped supporting CRW files for some of their oldest Digital cameras - presumably because they estimated that doing so would affect very few people. That happened some years back.
Sorry, I can't offer any useful suggestions for your metadata questions. Once again the answers may depend on whether this is really a Windows or a Mac activity.
HTH.
Grant
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Grant,
Thank you for your kind reply. My bad, I struggled to get the forum login to work and obviously did not pay attention to the where I posted. I am using a Mac.
I was hoping the capture 1 support would also monitor these forums. Having said that you have been more helpful and prompt than they have. The response I got regarding the CRW files was to re install Capture 1.
I will post the metadata issue on the Mac Forum.
Thanks for your kind help.
Andrew
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Hi Andrew and thanks for your kind words.
I think the C1 crew, even with what sounds like some sort of internal regrouping of product support, may monitor the forum - perhaps more so than before given the greater potential for integration of activities through the new Zendesk software implementation - but it has previously always been policy that the forum was for User to User interaction rather than a recognised and direct (but unmanageable in terms of recorded interactions) support channel.
For the metadata question - there are applications that can be used to extract and even add metadata but C1 would probably normally expect to derive ISO from the source file - in this case your TIF files created from the .CRWs?.
From what you wrote am I correct to understand that the TIFs fail to contain the missing values from the CRWs? Or do the TIFFs have the values but they are not read by C1?
Metadata file formats have not always been entirely consistent - certainly not in the early days of digital photography. That may go some way to explaining the missing values - data not always mapping across applications - but I don't really know what to suggest to 'fix' the problem. It's not something I have ever had to deal with.
There are application that could potentially extract the EXIF and IPTC values and share them via sidecar files but I have a feeling that might not work for ISO values or other missing EXIF values without some careful consideration of the way sidecard files work in this context. There may be a case by case consideration to take into account. Someone will probably know the answers.
That said it could well be a bit outside the experience of the C1 support team given the age of the CRW files (possible old format standards) and the potential that knowledge of Aperture and the conversion process from Aperture may also be a rarer commodity that it once was. The Mac forum may offer a wider knowledge base in that context.
Grant
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Grant,
I will follow up on your suggestions.
The Tiff files are created from the Canon software that can still read CRW files and covert them. The metadata is there and can be read by Windows and Mac OS. It just does not show up when imported to Capture One.
Thank you again for your kind help
Andrew
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I know nothing useful about Macs.
Windows seems to read the Metadata content of an image file as a text file and then present what it finds. It cares not for format as far as I can tell.
C1 will be looking for a format so that is can match image fields to internal fields. Also connect fields from other applications in order to import/export/share information between systems for those who prefer that approach.
File structure standards, especially in the earlier days of digital photography, were not always consistently followed by manufacturers - even internally. Part of the work related to supporting a file would likely have been about mapping Metadata for the camera file to the relevant fields in C1.
You could probably find an EXIF file reader that would allow you to extract the metadata to an XMP file that cold then be used as a sidecar file to obtain the missing EXIF values but the mapping of data to field might still be an issue.
This is something I have no personal practical experience with but other forum users do. Hopefully one or to of them will drop by and offer guidance.
Once you have a non-raw file the practical value of settings like ISO (which might be used for assessing, for example, noise reduction requirements for a RAW file) might be somewhat moot? Perhaps no more than interesting information rather than data with which the application can make some default processing decisions? I'm not sure - once again perhaps someone else can offer guidance. But if that is the case and given the historic nature of the images I imagine you will want to consider how much time you are willing to expend chasing investigating and improving the situation.
HTH.
Grant
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