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Why the new Forum?

David Duncan

I honestly can't see the sense of changing the old forum, which worked well,and was easy to see.

The new forum sucks! It is difficult to read and does not show any posts newer than 3 days old.

Change for the sake of change is NOT improvement.

PLEASE return to the old forum!

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Kommentare

7 Kommentare

Datum Stimmen
  • Permanently deleted user

    They just want to rub it in that CaptureOne users are second class customers compared to their PhaseOne customers.

    So you get 2nd or 3rd class support, a separate less usable forum and every year you'll have to pay more for the software which gets less features with every update.

     

     

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  • BeO
    Top Commenter

    Please make the new forum look like and behave like the old forum, readability and overview, and then take it from there to improve ...

    Is this new forum an improvement for phones? Makes sense if we would have a C1 version which can run on phones too...

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  • Keith Reeder
    • Bearbeitet

    They just want to rub it in that CaptureOne users are second class customers compared to their PhaseOne customers.

    Serious question: how old are you?

    Doesn't living in a state of perpetual victimhood get wearisome?

    -3
  • Dave R

    Keith, I don’t think it helps to be rude to the op. I don’t particularly like the new forum but accept that CO is the victim of its own success.  The job adverts on the phase one site indicate there are at least 100,000 CO users out there.  I don’t know how many phase back users there are but considerably less than CO users but they are paying a premium price in 10’s of thousands of £, $, or € for their product and deserve a more focused support structure. That said I am not sure that the separation could not have been achieved using the old forum as a basis.

    Dave

     

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  • Permanently deleted user

    Keith, I am serious.

    First they cut us off from the previous support system (which worked pretty well by the way) and delivered us a totally underprepared and unfit system that can't cope with the amount of support requests.
    Previously every customer received a very in-depth, helpful reply within just a few days and now it takes them ages to reply and when they finally do it's most a generic reply that does not answer your question.

    Capture One support is being advertised as "professional", yet now it seems that we get the short end of the stick when compared to support for Phase One gear (even P1 gear bough second hand).

    And now even the Forum is separated and we're left with a decisively worse "forum", less functionality and it's definitely harder to navigate.

    How else are we supposed to feel right now?

    Supported?

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  • Permanently deleted user

    The old forum was clearly more readable !

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  • Dale Gold

    agreed! this forum sucks !  obviously phase does not want users to post on a forum.

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