Thanks for the 13.0.3.29 Update - but where are profile support for new canon RF-lenses? Supporting Loupedeck CT?
Implemented
Hi,
I have already asked several times for the lens profiles for the new available RF lenses from Canon. Since again with the new Capture One update version 13.0.3.29 these desired RF profiles are not available, I would like to ask you to explain why you have again ignored these customer requests that you have received several times.
The lens profiles for the Canon lenses RF 15-35mm L IS USM, RF 24-70mm L IS USM, RF 70-200mm L IS USM as well as RF 85mm L USM are very important for my business. Please do not leave me and the other owners of these RF lenses standing in the rain.
I would also like to ask you to include full support for Loupedeck CT in Capture One 20.
Regards
Luka
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Offizieller Kommentar
Hi Luka,
Thank you for the comments and suggestions.
I have checked that our Support Team have already submitted your requests regarding lens profiles and Loupedeck CT support (#3717, #7978, #23209).
Whilst we cannot comment on future releases, we encourage you to check the release notes of the upcoming Capture One versions. Hopefully, your feedback contributes towards a future version of Capture One.
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I have already asked several times for the lens profiles for the new available RF lenses from Canon. Since again with the new Capture One update version 13.0.3.29 these desired RF profiles are not available
You'll get them when they're ready.
I would like to ask you to explain why you have again ignored these customer requests that you have received several times.
Capture One will not explain their support plans on this forum. Not going to happen, for you, or for anyone else.
Oh - and something not being ready is not "ignoring" customer requests. It's far more likely that they simply have more pressing matters to address, and something being important to you doesn't automatically make it their No, 1 priority.
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Hi Keith,
what kind of weirdo are you?
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Luka,
I don't think Keith is being weird, he's just trying to explain to you how Capture One operates.
I don't know how long you've been a C1 user, but what Keith describes is our experience with the company for many, many years.
You just have to be very patient with them, or choose another RAW processor.
BTW, I'm still waiting on support for my Canon 70-200mm f/2.8L IS III, which was released in August 2018, and is probably more widely used than the newer RF lenses.
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Hi Harry25,
if Capture One would be freeware, I could join your remarks, but I have to pay (relatively) much money for its use - and something has to be offered for that. What is Capture One? A software for image editing for today's (sic!) camera technology. Therefore I also expect that the current lenses are supported by the leading manufacturers without restrictions. Such long waiting periods, as we have to experience for certain lenses and cameras, represent in this sense the non-fulfillment of my sales contract for this software.Furthermore: The arrogance of some Phase One employees or Phase One advocates is incomprehensible and I am not willing to accept such contributions without objection. Therefore I have no understanding at all for comments that agree with this behavior.
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No argument from my side.
But the sad truth is that if you choose to be a C1 customer, you have to put up with all this crap. Most users I am sure have all tried complaining and yelling at some point, everyone ending up with the same result, nothing.
They are way too arrogant and too indifferent to customer needs, for anyone's liking.
But then again, they are the only decent offering in the market today, unfortunately.
Adobe's support is not much better (but at least they strive to support any new product almost immediately), and they have managed to kill Lightroom for some insane reason, only known to them. This has probably worsened C1's already terrible customer approach, as people are flooding in, despite of them spitting in their faces.So our comments are not about us agreeing, just trying to explain the sad realities of being a C1 customer, and sharing some "wisdom" that they will never care about anything you have to say no matter how hard you yell at them.
Our only hope is that a new product comes out in the market that is as good a raw processor with at least a half-decent DAM, but i don't see that happening anytime soon...
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Luka,
you talk about of arrogance, and at the same time talk about non fulfillment of your contract with them (can you paste these paragraphs plsease) and that your business depends on them. If that is so true then do your due diligencse first, i.e. don't buy cameras and lenses which are not supported by the software your business depends on.
Also their buseniss depends on us. They have revenues and they have costs, and profit, just like you. If we want a better software and better service we have to pay for it, prices going up. That is called capitalism.
And Keith is right, they have their priorities, and they have them for a good reasons, in their book,and let me tell you I sometimes do not understand them either. But that is ok. They have a lot of customers, and they have a company strategy, goals, and ressources and contraints. All of that is an unknown to us, as is with any other privately owned company. There are stormy times for them (and us) sometimes, but the compsny did not let us down so far, they improved most of the time, they have not closed down the product like Aperture, and they provide the best raw processor on the market, currently. And I have gathered some good support; admittedly in the past.
And I have never ever seen a quoted reply from support or Phase One employee which was arrogant, some where not appropriate to solve a specific problem maybe, but always proffessional in the sense they were not arrogant or impolite. On the other hand, I have seen a lot of arrogance and unprofessionalism here from forum members against Capture One. And speaking of arrogance I am probably not free from it, but I try to be fair and balanced.
Call me whatever you want.
regards
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"They are way too arrogant and too indifferent to customer needs, for anyone's liking."
Anyone's liking?
You speak for nobody but yourself, Harry. To believe otherwise is pretty much the epitome of arrogance.
Your opinion is your own - nobody else's - and you have no idea who else might or might not agree with you.
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"Hi Keith,
what kind of weirdo are you?"
If being sick to the back teeth of whiny, entitled malcontents on here = "weirdo", guilty as charged.
Or maybe I'm just an adult who has no time for infantile prima donnas who mistakenly think they're special.
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Now that this is out of the way (all of us mutually exchanged nice posts), coming back to Lukas original post:
- Just in case you don't know, requests to the company need to be submitted via the "submit a request" link above /top. The forum is a user to user forum.
- C1 supports Tangent, Loupedeck support is something you might request as well via the link, how many will do so does indicate to the company the markets' interest. I personally think there is not much interest on the side of C1, maybe even some contractual hurdles with their relationship to Tangent. (Exclusive support of Tangent devices for example), or just it does not pay off for C1
regards
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Keith,
Unless you are a C1 employee, payed to defend their honour, I really don't understand your attitude.
I've been a C1 customer for over 10 years, and tt is quite evident to anyone reading this new forum, the previous one, and many other C1 related pages in other mainstream photography related forums, that many users are having the same more or less issues, and most are related to customer support.
So I have a very good idea of what other people are experiencing, and I was trying to express the collective experience as I understood it.
If you've had a different experience you're one of the lucky ones, but I don't understand your need to attack people that describe their experiences.
if you never had to wait for years for mainstream camera, lens or file format support, and bugs to be fixed, again you should count your blessings.
We are paying customers and we are entitled to complain anywhere we see fit, whether you like it or nor, especially in the appropriate forums setup by the company nonetheless.
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Harry,
the problem with written words without knowing each other or without looking into each ones faces is that they can be interpreted in slightly different ways and often are misunderstood. Keith was explaining, maybe a tad harsh, but Luka called him weirdo. In my book the attack, using your word here, started with the word weirdo.
Anyways, you are entitled of course to have and share your opinion, so am I: The old user forum has 390k users. I think it is fair to assume that all of them used or tried C1 for some time. Those who try and go away, if they post, are going to post negatively. Those who used or still use the software tend to post their questions, their dissatisfaction, use the forum to share and get rid of their current frustration. I remember a recent topic where a user shared his joy regarding the relatively new luminance mask, but the vast majority of positive experiences with the software or with support request does not show up in this or other forums. You think you have a very good idea about users experiences, well then you are blessed, I have no idea whatsoever. And I have also no idea how many users have requested for example a specific lens support, for mainstream or not yet "mainstream" lenses. And "mainstream" in the market is not as relevant as "mainstream" in C1s user base or helpdesk system statistics.
Apart from that: Do I wish C1 would fulfil all requests from each and every user and have a 100% satisfaction rate in support, and all requests implemented in the shortest time possible? The only way to do this for C1 is to spend a lot more money, which translates to a much higher price for all of us, and for that reason I do not wish this, even if not all of my own issues are solved to 100%. And 100% is unrealistic anyway. And you will see the unsolved issues and dissatisfaction being discussed also in future, and if you think that is representative then well, believe it.
You might have noticed the company asks about your satisfaction for each request, and I am pretty sure this statistic is observed by management and as C1 wants to earn money they will do a reasonable stretch to keep and improve the overall customer satisfaction, and again, this is not reliably measured by some or even many forum posts.
On your topic regarding the 70-200 III lens, is the manufacrturer profile embedded in the raw files? C1 is not profiling the lenses if they think the manufacturer profile is up to their standards.
I think you probably know this article
https://support.captureone.com/hc/en-us/articles/360002657537-Working-with-an-Unlisted-Lens-Profile
and the last paragraph is also very interesting in the context if this thread.
Btw., did you know that the vast majority of Nikon customers still buy new DSLRs and not mirrorless cameras/lenses? Assuming the same for Canon, how can any RF lens be considered "mainstream"?
And some of the Nikon Z lens profiles from the manufacturer Nikon seem to be working fine, so is there a need for a profile from C1?
As far as prioritization of requests are concerned, I have no idea if they make wise decisions or not, nor do you have this information unless you work for C1 which apparently you don't do. But I know for sure that any prioritization means that some topics are on top of the list and some are not, and each topic which is not means some customers need to wait longer, and as we all know some people tend to be impatient and some tend to be willing to share their dissatisfaction we will see all kinds of posts in all forums, but that does not represent the whole picture.
That is my attitude and my view to the world, your milage might vary.
regards
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BeO,
I get your point(s), but I'm not sure you got mine.
In any case I will leave it at that, but I would like to thank you for the civilised tone of your post.
I totally agree with what you say about the written word and how we sometimes get carried away, and also the "weirdo" phrase being a harsh, attacking word, which is why I intervened in the first place trying to "defend" Keith and his argument.Anyways, all I want to add is something about my example lens (the 70-200mm f/2.8L IS III USM) to be more clear:
- I do consider it a mainstream lens that is long overdue support
- It does not have an embedded manufacturer profile
- and I would like to add that I agree that "RF" lenses great as they might be, are far from being mainstream yet.0 -
Harry,
I cannot be sure either, its the nature of the thing... :-)
How do you actually work with images made with the version III lens, do you manually set the lens version II profile, and are you satisfied with these lens corrections then, or what is your approach?
regards
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Well I noticed no difference when applying the v.II profile.
So I just leave it as Generic.Maybe the lens is so good, it needs zero corrections.... :)
Seriously though, in Lightroom when I apply the lens profile, I see some slight Barrel Distortion getting fixed, the amount of course depending on the focal length.
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Harry25.
I see the same sort of adjustment with my Mk2 version of the lens. I still can't decide if it is necessary but then my bodies ar APS-C and APS-H rather than full frame and that may make a difference.
However much of the time I am also using a 2x extender and that is unlikely to be mapped in Mk1. Mk2 or Mk3 versions.
O don't often use the lens for anything that might prove to be so critical that perfect adjustment is a necessity and I have not spotted any colour caste significant vignetting to be of concern.In any case I often add significant crops.
So I would think it is entirely possible that the opinion of the lens assessment team might be that the lens would require a lot of very fine tweaking work to make improvements and, perhaps, the number of times the lens is used (so far) for image taking is, maybe, low. In which case it may be thought that no one will gain much from a bespoke profile based on the information available.
Best to raise a Request Case and see what happens?
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