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From sign in problem

Jerry C

Six days ago, instead of the usual forum sign-in window (the one that still requires you to allow cross-site tracking), I got this (below), instead. Entering my credentials, even when logged into my Phase One account, I got this message on the next window:

"User account [myaccout name] from identity provider 'live.com' does not exist in tenant 'Phase One' and cannot access the application 'https://captureone.zendesk.com'(Zendesk) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."

In essence, the usual sign-in was not displayed, but this one was and it doesn't log you in. Today, it works correctly. It appears to have fixed itself, which is great because I am yet to hear from support about the case I filed April 12.

 

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Kommentare

6 Kommentare

Datum Stimmen
  • Offizieller Kommentar
    Jesper Rosenkrantz

    Hi,

    If this is still an issue, please submit a ticket, and we will help you out.

  • Jerry C

    Title should be "Forum sign in problem." One problem with the new forum is there does not seem to be a way to preview or edit entries.

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  • BeO
    • Bearbeitet
    Top Commenter

    Thursday before Eastern, I was locked out because of the same issue (it was microsoftonline url though), but same dialog and background image. It healed itself Tuesday after Eastern, support ticket still open.

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  • Jerry C

    Although it sent us to the wrong Phase One sign-in, I wonder what the purpose of that sign-in was. 

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  • SFA

    Jerry,

    I would guess that it is simply an internal Windows web services sign-on that was, perhaps, inadvertently left as a primary sign-in after some sort of admin activity.

     

    FWIW I raised a "Request" about it at the beginning of the Long Weekend  - so very soon after the problem first appeared.

    I presume that self-isolating got in the way of a response.

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  • Jerry C

    Jesper,

    The problem was fixed over 3 weeks ago. It appeared to be a transient short-lived problem, possibly due to software setting at your end (see comments of others). Currently, when I click on the link at the bottom of the topic string that requests a sign in to reply, it recognizes me and automatically signs me in. It is working properly

    Jerry

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