No Response to Help Request

Permanently deleted user

• 5. Juni 2020 17:30

I submitted a help request about printing  for Capture One installed from CaptureOne20.Win.13.1.0.exe on 20 May 2020 and received the following automatic reply:

> Your request (37736) has been received and is being reviewed by our support staff.

I have yet to receive any other communication from the Capture One support staff.  Please help.

 

 

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  gb

  • 7. Juni 2020 07:10
  • Bearbeitet

  Try signing into your C1 account. Go to My Activities - My Requests (account icon top right).

  Click on your case if it is listed and there should be a text box to send them a further comment.

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  Permanently deleted user

  • 7. Juni 2020 17:31

  Thanks.  I found the request and its status is "open".  I'll send a message there.

   

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