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Activation error

Ahmed

I just purchased a one month subscription and got the license code but I cannot activate capture one in online or manual mode. 

In online activation I am able to get my profile, but when I press Activate I get the message "Could not activate due to unknown error".

In manual activation after entering the registration key in the website it says "The registration key is invalid. Check for errors and try again."

I did all of the above 3 times after restarting capture one with no luck.

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Kommentare

13 Kommentare

Datum Stimmen
  • Vlad

    I got the same (with both my existing subscription key and a trial key). Trying to activate on new mac, OS X 10.15.5,  Capture One 20 13.1.0.

    Would be nice to get this fixed soonish ;)

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  • FirstName LastName

    Yes same thing just happened to me! Whats going on Capture?

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  • Jim Meyers

    Same here. I can't even deactivate to try and re-activate. OF cOURSE....on a deadline and with a three day shoot starting in the AM. Seems like a server issue on their end?

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  • Sherry Sabatine

    Same... so glad it's not just me... so annoyed it's even happening!! This is a huge issue that needs a quick resolve!!

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  • Eric Valk
    • Bearbeitet

    Open a support ticket, people. It takes about 5 minutes.

    The licensing team is pretty responsive; they want you to use the license you paid for (Tthis is not Microsoft you are dealing with)

    -1
  • FirstName LastName

    Hi Eric,

    I opened at request about 2 hours ago. No reply as of yet.

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  • FirstName LastName

    Just received this reply:

    "Hi,


    We're aware of an issue affecting our activation server and are working on a fix. I have neither a timeline nor a workaround currently. I will put your ticket on hold and we will reach out as soon as this has been resolved on our end.
    Thank you for your patience,

    Kind regards,
    Ben"

     

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  • Joseph Tripi

    Also opened ticket also have same error. Was trying to upgrade to 13.1 running OSX 10.14.6. Can't even open my 13.0 C1. Same issues. 

     

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  • Jim Meyers

    They're on it. Never thought I'd ever be glad I still have that "other" program but I can settle for now. :-) 

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  • Eric Valk

    This sucks, but least they know who is having a problem, and how many, and you now know its not at your end.

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  • Grant Finlay

    Great that someone else is having issues!

    5 days since I tried to upgrade from express to pro with no luck, I'm about to bail and purchase LR, this is so disappointing. Support is next to useless! I couldn't log into my profile for 4 days as it wouldn't accept password multiple times/ the software on the site says I'm not eligible to upgrade/ software on mac says it won't accept my activation key etc.. I've followed all steps from my one line support replies.. Yeah, I'm not happy and feel that I've wasted my money on a so called 'pro product'. C1 needs to do some major PR after this as there's lots of posts on other message boards about this issue. 

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  • Mariusz Plesniar

    I can't connect to the activation server. Wasted three days. I wrote an email to the C1 helpdesk. No reply in two days. Great software. Miserable customer service. Good bye C1 I am back to LR. I wasted enough time with you.

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  • Permanently deleted user

    Just bought the software yesterday and get this same error.  Opened ticket over 24 hours ago and have only received the auto responder.

     

    I get it, problems happen, but this issue looks to have been around for over a year - should have been fixed by now. 

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