Support with reasonable response times
You need to introduce Capture One support with quicker response times. You cannot reasonably expect users to wait for (some times) several weeks after submitting a support request. This also goes for follow up exchange after the initial request. I'd suggest a maximum of 48 hours during week days.
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Just one example. My last request was submitted 6 days ago; surprisingly, I got a reply within a few hours, asking for further information. I added the information right away and haven't heard anything since that. The least you could expect was an indication of whether the information was sufficient or not and that the issue is being looked into, if that is the case.
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