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I can't get any files!

Vaughn
I "upgraded" from CO9.3 to CO10. I can't open any files in 10 to work on them. I am trying to behave, it's just that I have 4 shoot that I need to process. Please help.

Vaughn
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Kommentare

14 Kommentare

Datum Stimmen
  • Vaughn
    Oh Yeah I am using Window 10 and a powerful computer I built that works fine in all apps including CO 9.3.
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  • John Doe
    What's happening exactly? Can't even import anything? Are you sure you selected the correct license (e.g. Capture One Pro vs. Capture One DB)?
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  • Vaughn
    I didn't have to do a thing about licenses because I own the license for 9.3. When I start CO 10, where there was a list of folders previously from jobs I've shot, now there is nothing whatsoever. I used o click on an icon for folders, but now if I click there I get the word Library, but nothing else.

    Vaughn
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  • John Doe
    Did CO10 tell you it had to update your catalog when you first launched it? Did you click OK?
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  • Vaughn
    No i saw no such message. I am running the process of generating profiles. That process will not com close to processing the number of files I have with CO today on my computer. What do you suggest now?
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  • John Doe
    If CO10 didn't update its catalog it won't be able to use it. What happens if you go to File > Open catalog and select your catalog? My guess is it will ask if you want to update it. I'm under the impression that you created à new empty catalog instead of opening your usual one, which would explain why you don't see any files.
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  • Vaughn
    Can I uninstall whatever if there and reinstall CO10? Will I sill retain the eligibility that I have now?
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  • John Doe
    I don't think reinstalling will change anything, but why not, you can try that. Your license rights are linked to your account, so I don't think you'll lose anything in that respect.
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  • Vaughn
    I have seen other images from other yesterday, but I can't seem to get them into CO.
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  • Vaughn
    Yep all your guesses have been right so far. No advances so far. I'm still unable to process anything with CO 10.

    Since I can't return to 9.3 I'm suck so far. I need help.

    Vaughn
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  • John Doe
    Why can't you return to 9.3?
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  • Vaughn
    Two reasons. I don't want to. During install of CO10, CO 9 was removed and is no longer available.
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  • John Doe
    You can always download it and reinstall.

    Well if you don't want to, then I guess the only solution left is to contact support (check my sig).
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  • Vaughn
    I sent a technical support this morning.
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