Support Case Zeiss Otus 1.4 / 55 Z
The support of Capture One Support is very disappointing ..
I submitted an inquiry with regard to the lack of support of my Zeiss Otus 1.4 / 55 ZE at the beginning of January and made test recordings which make the problem comprehensible.
The supporter closed the support case, with the message that the problem had been passed on to the development. Neither a solution was proposed, nor was it reported that the Zeiss Otus 1.4 / 55 ZE would be supported.
If this is the support, I will consider an investment in an update very carefully.
I submitted an inquiry with regard to the lack of support of my Zeiss Otus 1.4 / 55 ZE at the beginning of January and made test recordings which make the problem comprehensible.
The supporter closed the support case, with the message that the problem had been passed on to the development. Neither a solution was proposed, nor was it reported that the Zeiss Otus 1.4 / 55 ZE would be supported.
If this is the support, I will consider an investment in an update very carefully.
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[quote="NNN636122108841519463" wrote:
The support of Capture One Support is very disappointing ..
I submitted an inquiry with regard to the lack of support of my Zeiss Otus 1.4 / 55 ZE at the beginning of January and made test recordings which make the problem comprehensible.
The supporter closed the support case, with the message that the problem had been passed on to the development. Neither a solution was proposed, nor was it reported that the Zeiss Otus 1.4 / 55 ZE would be supported.
If this is the support, I will consider an investment in an update very carefully.
That is exactly the process that we should expect to see.
You make a suggestion.
It is acknowledged and accepted in so much as the request has been passed to R&D.
At some point in their schedule the lens testers and mappers may be able to obtain one (or more?) copies of the lens and undertake their measurement assessment and develop whatever correction are felt necessary.
When this may happen can be dependent on a number of factors.
Availability of an example of the lens is one.
The level of interest from C1 users is another.
There are probably several others.
Promises are never made publicly.
Assuming no one has undertaken to provide a lens and pay for the work to be performed, this service will be undertaken as a cost to Phase and so commercial decisions must be made about the request, how it fits in to the development plan and if it does fit in with the plan, when the work can be scheduled.
There is also the question of whether the returns from the work are worth the effort invested.
Reading reviews of the lens suggests that there is very little if anything to gain from any correction other than, perhaps, marginal vignette concerns as the widest apertures.
I suspect that for every owner of the Otus lens who also uses Capture One there may be somewhere between 1000 and 10,000 users of other lenses who really need the help that the manufacturers of those lens expect to provide through software based "fixes" as part of the design.
It seems that the case for the Otus is, or should be, less strong.
Of course that is just my personal observation.
Grant0 -
Yes, this may be the view of Capture One, but is not logical, because the same Zeiss Otus is supported for Nikon and is in the support list. ☹️ 0 -
[quote="NNN636122108841519463" wrote:
Yes, this may be the view of Capture One, but is not logical, because the same Zeiss Otus is supported for Nikon and is in the support list. ☹️
So which body or bodies are you using with the Otus?
Since Zeiss have different model numbers (and seemingly slightly different functionality available) for different mounts there may be some aspects of the correction process that Phase uses that do not entirely cross over between them.
This would especially be the case, one might expect, for a very high specification lens where any adjustments are likely to be very finely tuned given the already high quality available.
Of course there is nothing to stop you using the adjustments available from the Nikon version profile to see what happens. Have you already tried that? If so what was the result?
Grant0 -
No, I also see no sense in it, because the Zeiss Otus rarely needs lens corrections. I am concerned exclusively with the fact that the exifs are to be properly represented.
PS: The problem occurs respectively at the Canon 5DMII, 5DMIII and 5DMIV.
I have already told all this to the support0 -
You can use the Otus 55 profile for other mount. The different mount versions are optically identical. This I have personally asked Zeiss, and they have confirmed it.
So, the only inconvenience here is the lack of autodetection. Here you can actually help us out by sending us an image taken with your camera + lens combi of something flat and preferably more than 15 meters away. From your raw-file we can extract the lens-id, that will make autodetection possible.
When sending the file to Support, reference this forum-thread, and they'll forward it to me.0 -
So, the only inconvenience here is the lack of autodetection. Here you can actually help us out by sending us an image taken with your camera + lens combi of something flat and preferably more than 15 meters away. From your raw-file we can extract the lens-id, that will make autodetection possible.
When sending the file to Support, reference this forum-thread, and they'll forward it to me.
I did already in January 2017, Support case 238881
I opend a new Support Case ist 247107 with the Links0 -
[quote="NNN636122108841519463" wrote:
I opend a new Support Case ist 247107 with the Links
This has been received this end and passed on.
Thanks0 -
[quote="NNN636122108841519463" wrote:
So, the only inconvenience here is the lack of autodetection. Here you can actually help us out by sending us an image taken with your camera + lens combi of something flat and preferably more than 15 meters away. From your raw-file we can extract the lens-id, that will make autodetection possible.
When sending the file to Support, reference this forum-thread, and they'll forward it to me.
I did already in January 2017, Support case 238881
I opend a new Support Case ist 247107 with the Links
Autodetection will be in for the next release of Capture One.0 -
[quote="Christian Gruner" wrote:
Autodetection will be in for the next release of Capture One.
Good News, Thanks a lot 😄 😄 😄0
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