'Temporary Reset' issue in 7.1.1

Malcolm Payne

• 27. März 2013 16:29

Following the 7.1.1 update, Alt-clicking on the Reset button in any tab (curves, levels etc.) flicks back to the default settings for a fraction of a second only, then immediately reverts to the adjusted preview instead of continuing to display the previous settings while the mouse button is held down.

I uninstalled v7.1.1 and reinstalled 7.1.0, and that version works correctly again. As soon as I update that version to v7.1.1 again, the problem immediately returns.

I have raised a ticket with Phase One, who suggested that it might be an issue with the mouse and/or drivers. I have tried uninstalling the (Logitech) mouse drivers completely as well as alternative Wacom and Microsoft mice, and the problem persists with any combination under v7.1.1 on that machine (Win 7 Pro SP1 64-bit). It does not occur on my Win 8 laptop, even using the mouse from my Win 7 machine with identical drivers. All drivers are the latest available for the respective hardware.

Following a further suggestion from Phase One, I created a new admin account on the main Win 7 machine, and v7.1.1 does work correctly under that account. P1 again suggest looking into anything related to the mouse under my original account, but I can find nothing obvious in this account and am at a loss where to go next.

Has anyone else experienced any similar problems or can offer any further suggestions that might assist in tracking this down?

Many thanks.

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  Malcolm Payne

  • 27. März 2013 20:42

  Problem eventually resolved by a forced System Restore in Safe Mode to the last restore point (Windows Critical Update) from the previous day. It refused to restore normally, and it's not clear what might have caused the problem, the only change to the system in that period being that last Windows update. It's also not entirely clear what that might have comprised, though I ran Update again following the Restore, and the only things it found were updates for Windows Defender, SharePoint Workspace 2010 and Outlook 2010, none of which look like potential candidates for the problem with the C1 update and all of which updated without further problems.
  
  Just one of those things maybe, though I'm still puzzled as to why v7.1.0 worked and v7.1.1 didn't.

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  SFA

  • 27. März 2013 23:26

  Malcolm,
  
  I have a new notebook running Win 7 Pro 64bit.
  
  I had 7.1 running on it perfectly well in so far as I could see from the facilities I had used.
  
  I decided to check for WIndows updates and the inquiry returned something like 54 Important and 4 optional.
  
  I skipped IE X and went for the rest (but only one of the optionals). The process told me that 2 updates had failed to install and then I went of the re-boot.
  
  As Windows loaded the background screen for the account login appeared ... and the system froze. Totally. Power-off restarts required.
  
  It offered me Safe Mode the first time it restarted but I thought I would try one more 'regualr' boot. That failed but the next power-off cycle did not offer Safe Mode. On line documentation did not describe my system accurately but I eventually unearthed Safe mode and booted from there. I did not find anything obviously wrong so, now I knew how to get safe mode again, re-started a 'normal' boot and all came up working correctly. I did not run Restore - thoough I cmae close to doing so and it would have been my next option.
  
  I have since installed 7.1.1. with no problems noticed to date. (I do have a gadget that seems to have partly stopped working as expected after a different re-boot to install something else though)
  
  My assumption has been that there was something odd about the set of updates (or one or more of them) that Windows proposed. I guess it is possible that your machine had a similar problem that presented itself slightly differently.
  
  It should be interesting to see what happens next time.
  
  Grant Perkins

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