DB White Balance tool wacked out
Hello,
In DB and in the white balance tool payne when I set the capture color I then shoot a capture ,the color does not change but the slider moves all the way to the right reading +2147483647 magenta. I reset the slider to 0 but with each capture it movews over. It does not seem to affect the color balance but it certinly is disconserting. thanks for your help.
In DB and in the white balance tool payne when I set the capture color I then shoot a capture ,the color does not change but the slider moves all the way to the right reading +2147483647 magenta. I reset the slider to 0 but with each capture it movews over. It does not seem to affect the color balance but it certinly is disconserting. thanks for your help.
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HI-
You did not give much information about the version of software or the back you are using. Or does this happen prior to grey balancing?
I would encourage you to update your software to the latest . If it still happens I would delete the preferences. See how here:
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
If problem persists, make a support case and provide a RAW file for Support to look at.
How to create a support case: ttp://www.phaseone.com/HOME/Content/Sup ... 20-%20Main
kind regards-
JRA
Phase One Support0
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