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ImgCoreProcess.exe error when cropping

NN53041
I´m testing 4.5.1 version and I get this ImgCoreProcess.exe annoying error when I crop any image..

anybody with the same issue? any ideas about how to fix it?

regards
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  • Paul Steunebrink
    Wild guess, but what monitor profile are you using?
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  • NN53041
    [quote="Paul_E" wrote:
    Wild guess, but what monitor profile are you using?


    I´ve just tried changing proof profile from default to Adobe RGB, it works fine now it seems.. 😊

    thanks!!

    edit: opss.. after a few more tries, I still have the same ImgCoreProcess.exe error ☹️:(:(
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  • Paul Steunebrink
    Still interested in your Windows monitor profile, which best is set to sRGB if you did not calibrate your monitor.
    Regarding CO4, revert to the default settings in the program as a way to troubleshoot. To do this, remove the Capture One*.col files to a backup location while CO4 is closed and start the application again. You can find these files in the Pictures, Capture One Library folder (unless you make sessions when you have CO 4.5.x Pro).
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  • NN53041
    [quote="Paul_E" wrote:
    Still interested in your Windows monitor profile, which best is set to sRGB if you did not calibrate your monitor.
    Regarding CO4, revert to the default settings in the program as a way to troubleshoot. To do this, remove the Capture One*.col files to a backup location while CO4 is closed and start the application again. You can find these files in the Pictures, Capture One Library folder (unless you make sessions when you have CO 4.5.x Pro).


    I´ve made all this things, and it seems it work again 😊

    so, even I had my monitor calibrated, I can´t use its profile, only works with sRGB 😕

    thanks very much for interest and help 😊
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  • Nando From Brazil
    Does Phase One listen us? (or peaple that open a suport case) ?
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  • NN53041
    are you having same issue?

    I still have the problem with cropping.. sometimes it works after removing .col files, but keeps on failing after a couple of tests 😐
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