Canon 650D is not supported !

Artem Dikov

• 2. Dezember 2012 07:07

Canon 650D is not supported.
You promised to add support.
Yesterday I updated 7.0.1
As before, the color temperature is adjusted incorrectly.
When will work fine 650D?
Adobe has added support for a long time in the ACR...

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  Drew Altdo

  • 2. Dezember 2012 08:44

  ❓ ❓ ❓
  
  Support is there so if there's something amiss please create a support case and provide an example so we can look into it for you.
  I believe we're still on Preliminary support but that should just restrict some advanced features (lens correction, LCC, etc).

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  Artem Dikov

  • 3. Dezember 2012 11:10

  please create a support case
  

  
  Yes, I already did it.
  I'll post the files that do not work properly today.

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  SFA

  • 3. Dezember 2012 11:36

  [quote="NNN634656390074110174" wrote:
  Yes, I already did it.
  I'll post the files that do not work properly today.

  
  
  
  So it is supported but there may be some more tuning of the results required?
  
  Not quite as the Subject line suggests?

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  Artem Dikov

  • 3. Dezember 2012 13:12

  [quote="SFA" wrote:
  

  [quote="NNN634656390074110174" wrote:
  Yes, I already did it.
  I'll post the files that do not work properly today.

  
  
  
  So it is supported but there may be some more tuning of the results required?
  
  Not quite as the Subject line suggests?

  
  
  I mean, I created a case for support.
  650D files open, but I have a problem with adjustable color temperature slider.

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  Artem Dikov

  • 28. Dezember 2012 10:51

  When will be updated with the full support of the Canon 650D ?
  I contacted customer service (3 weeks ago). They identified the problem as a bug and promised to release the update.
  I already paid upgrade from version 6.X to 7.X but I still can't processed files of my 650D

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  Artem Dikov

  • 14. Januar 2013 18:51

  Version 7.0.2
  Works fine with a color temperature!
  Thank you

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