can not change activation

rico ploeg

• 12. August 2015 10:52

i can not change activation from DB to pro, because its not starting up with the screen where you can choose
i went to licence and close the program

mabey a full uninstal and reinstal will work but i dont know how

please help

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  Drew Altdo

  • 12. August 2015 12:26

  Classic Mac permissions issue.
  Fix the problem through Disk Utility and by contacting Apple for help.
  Or... circumvent the problem by deactivating through the License window (Capture One>License>Stop Running DB). Then close the application, rename the actual app in your App folder to something like 'Capture One 8' before relaunching it.

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  rico ploeg

  • 12. August 2015 13:41

  well the problem is there is no "the License window" : )

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  Paul Steunebrink

  • 12. August 2015 18:24

  [quote="NN891094" wrote:
  well the problem is there is no "the License window" : )

  
  What Drew is referring to is that when you can start CO8, go to the Capture One menu, and select License. In the dialog that opens, deactivate DB and restart. This should bring up the welcome screen that allows you to select the Pro trial.
  
  Hope this helps.

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  rico ploeg

  • 13. August 2015 07:42

  problem solved,
  just rename the app and kill the shortcut......
  
  thats it dont ask me why : )
  
  
  with thanks to a clever guy from pahse

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  Cliff Cheney

  • 13. August 2015 09:45

  I learned the hard way that renaming C1 always kills the activation when I tried to be smart and put 7 & 8 in Applications directory together.
  
  You may still need to go the the My Pages on Phase One site and reset activations for that license code to get the seat allocation back.

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