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Tether crash - 6.3.1 and Nikon D3 (Lion)

DrLaban
I got some serious problems with my CP1 6.3.1 install when tethering.
It crashes every time I shoot a tether session. It happens after 15-20 pics while shooting with my Nikon D3.
I shoot 14-bit RAW. My installation is a fresh install. Boot/system on ssd and shooting drive is a 7200 raid0 device through fw800. I have disabled the OpenGL setting in CP1. I got "full sync" of the sidecar info enabled. Everything else is default in CP1. Running the latest update of Lion on my Mac mini (2011 model with 8Gb mem)

Any tips of what could be wrong?
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  • Jonathan Gilbert
    My money is on the external drive.. try shooting to the local SSD and see if it still crashes. Shooting to External drives is a bad idea in general and we have seen many read error occur from additional bus communication necessary to facilitate it. Also performance will suffer greatly when working on an external.

    Lastly I would recommend changing your RAID 0 to a RAID 5 as this will give you far more file security.. with RAID 0 you increase your risk of file loss because if any single drive fails your files are now corrupt. With RAID 5 you still have parity information to rebuild the files. Typically RAID 0 can be beneficial for speed, but since you are accessing it via FW800 you are losing the speed increase over RAID 5 in the FW800 transfer speed limitations.
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  • DrLaban
    Thanx for the quick reply, Jon.

    I will try to shoot directly to the SSD instead when I'm back in Norway later this week.
    Also, is there any tweaking of the preferences to speed up the preview on the viewer monitor during shooting?
    It isn't bad, but if there is some known tweaks it does not hurt to get things as fast as possible =)

    Regarding my RAID set-up. After shooting my RAID0 volume is copied to another drive, and also backed up to a external service (JOTTA.NO) - so I actually got 3 copies of my pictures.
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  • Jonathan Gilbert
    Set your preview size in preference to match closely to the size the previews appear on your monitor.. that way you dont put extra processing into creating them.. but also if you make the previews too small then capture one has to render the image each time as well.
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  • DrLaban
    I installed 6.3.1 onto my macbook tonight and shot tethered from my D700 to the internal SSD.
    Crashed after 4 frames. (I sent the crash report to you). Then I fired up the program again and continued the session.
    Then it didnt crash for 30-40 frames. Could you take a look at the crash report I sent through the feedback program and see if you can see anything strange. So I get the same crash with another mac, and with my backup cam (D700). And not using external drives... ☹️

    When the program has crashed in the studio I haven't tried to continue the shoot after restarting the app.
    I've had clients in the studio during these crashes so I've just been swapping to cards and finished to shoot.
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  • Jonathan Gilbert
    The best thing to do would be to submit a support case and provide The Capture One logs described here: http://www.phaseone.com/en/search/artic ... nguageid=1

    The most important ones being the CaptureOneCC.log and com.phaseone.captureone.log

    These will tell us quite a bit more than the crash report.

    Go here and select "Contact Support": http://www.phaseone.com/en/SupportMain.aspx
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  • paolo111
    hi dr. laban, maybe you have already solved your problem but i try help anyway giving you my advice:
    i work as a digital tech also with nikon 3dx 3ds and d700, mostly tethered, and for this reason i didn't update my os after 1.6.7, because as far as i know even 1.6.8 is troubling with nikon tethered.
    i hope that my info can be useful to you
    best
    paolo
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