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6.1.1 constantly crashing

NN889979
CO 6.1.1 has been very unstable. It crashes routinely (every few mintues / every few dozen files processed). I cannot pinpoint what variable(s) might be causing it to be so bloody frustrating . . . CO just "stops working", and doesn't seem to matter what operation is in process (at least I haven't detected a pattern). It was crashing on startup every time until I deleted old session files in my Library folder. Now, it runs for a little while, then gives up. Occasionally, the focus viewer will hang as well, requiring me to restart the application.

Here's my current setup / workflow:

  • Windows 7 64-bit, two quad-core E5520 processors, ASUS server board, 12 GB DDR3 RAM

  • 2790 Canon RAW files in source folder (residing on an external WD 2GB drive connected via a USB3 Dockmaster port)

  • I edit, process, then move to the next file. I will occasionally batch-process 10 or more files after applying the same adjustments. Output (full-res JPEGs) is to a subfolder in the same path as the source files

Excluding the very real possibility that there's nothing wrong with this setup and that it's a CO bug (and I have opened a ticket with Support), what should I try differently? I'm thinking I may move a smaller number of files to a SSD drive attached via SATA and see if that makes a difference. Thoughts on what else to look at (including 6.2.2, which seems to have its own gremlins) would be greatly appreciated.
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  • Paul Steunebrink
    [quote="NN889979" wrote:
    I'm thinking I may move a smaller number of files to a SSD drive attached via SATA and see if that makes a difference.

    Your own suggestion was my first thought as well. Also, I suggest you do a full reinstall cycle as described in:
    http://www.phaseone.com/en/search/artic ... nguageID=1
    In particular some cleanup actions like preference file, default session file and batch queue history are relevant. I suggest you end with installing CO 6.2.1, which you can download from Phase One's software archive download pages.
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  • Jim MSP
    [quote="NN889979" wrote:
    .... Now, it runs for a little while, then gives up. Occasionally, the focus viewer will hang as well, requiring me to restart the application.
    ......

    You should also monitor the memory usage of CO via Win Task Manager. I encounter the same hang up when my used memory gets to about 1.3G - 1.4G. The focus often seems to be the issue.
    I generally close down at 1.3G used, then restart. A real pain.
    I am running v 6.2.1. When it runs, it runs well.
    V6.2.2, in addition to a WIC issue also had a couple of memory runaways on me.
    I have uninstalled it and will await 6.2.3.

    Jim
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  • flindt
    I have the same crashing problem with 6.2.2 64 bit, as I had with 6.2.1. Extremely frustrating.
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