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Proccesing is not working.

Permanently deleted user
Hy toghter,

since a few day I have some problems. If I try to procces RAW files into another format (also if I try to procces direkt with photoshop) I only got an (jpeg, tif, or what else) black, white or coloured stripes image. But not the image I want.

I use the latest C1 version and WIN-10-Pro.

Any idea what is wrong?

https://www.dropbox.com/s/l6o5e16oc5e9j67/ScreenShot_20160221143300.png?dl=0

I appriciate any help.
Thx hans
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5 Kommentare

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  • SFA
    Hans,

    Is it correct that it was working and then stopped working?

    Have you had any Windows Updates? Capture One updates?

    GPU driver updates - or changes to the settings?

    If you have (In the Preferences) OpenCL set to be used for Output try, as an experiment, changing that to turn it off. Then restart C1 and see if it makes a difference.

    Sometimes GPU driver updates can cause problems in unexpected ways and this is a quick way to assess whether that might be the case for you.

    If turning off makes a difference and the results are OK you have a solution to work with temporarily until you can track down the root cause of the problem.

    If not ... well, we will have to come up with some other ideas to suggest!


    Grant
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  • Permanently deleted user
    Hi Grant,

    yes it worked well and now it just messed up any time.

    Yes I had an Windows update from 7Pro to 10 Pro
    Also a from C1 8 to C1 9
    and yes I also had an driver Update from my Nividia. 😄 😄
    He he so I did all three.

    I turn the OpenCL off and it is now working.

    But whats the really problem? And how can "I" find it? The starnge thing was/is that at some pictures the proccesing worked well and at others not.

    But thx for the quick help.
    So for the first I am able to work again.
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  • SFA
    Hi Hans,

    3 major updates at the same time?

    Do you also jump off mountains without a parachute? 😉

    I would guess the NVidia driver compatibility with Win 10 might be a good place to start.

    If the current driver is the latest available for your GPU and Win 10 it may be good to drop back one.

    If it is not the latest maybe install the latest?

    Obviously look for any comments from NVidia and Microsoft first - and then the Web.

    I use a Win 7 Notebook with a lowly Qadro K1000M.

    Windows 7 does not offer the latest driver for the device. I downloaded the latest driver and it was fine. However a few years ago I did the same thing and it was the wrong move so I went down one release back then and all was good.

    Until the latest releases (C1 9.0.3 and the latest GPU driver) my GPU was rejected for poor performance and C1 used only the CPU - which was fine. Now it uses the GPU as well. It's not powerful so I don't see much obvious difference in performance but it's nice to know it is available and working.


    Grant
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  • Christian Gruner
    [quote="hans fineart" wrote:
    Hy toghter,

    since a few day I have some problems. If I try to procces RAW files into another format (also if I try to procces direkt with photoshop) I only got an (jpeg, tif, or what else) black, white or coloured stripes image. But not the image I want.

    I use the latest C1 version and WIN-10-Pro.

    Any idea what is wrong?

    https://www.dropbox.com/s/l6o5e16oc5e9j67/ScreenShot_20160221143300.png?dl=0

    I appriciate any help.
    Thx hans


    What GFX adapter are you running and how much VRAM does it have ?
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  • Luke Miller
    As SFA suggested - try rolling back to your previous Nvidia driver version. Nvidia recently released an update that did not function properly on my Windows 10 machine (but did in Windows 7) - rolling back to the previous version was the solution. Alternatively, check to see if there is a more recent Nvidia driver.
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