Processing problems

lightu

• 8. Juli 2005 20:45

I all of a sudden cannot process any images. Whether they be RAW files, going to Quickproofs, or to Tiffs. Or if they've been processed once before, now they won't process as Tiffs. Any help out there? Thank you.

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  Anonymous

  • 8. Juli 2005 21:30

  Lightu,
  
  Most common reason for this is the batch process tool, Enable Queue is not checked as Enabled. Please verify and attempt to process.
  Be sure to select the file type you want to output i.e. QuickProofs, High Quality. Keep in mind that when Enabled Only is checked, a check must also be placed upon each file type. With the Enabled Only Unchecked, all file types in the Destinations / Name area will be processed.
  
  If the above is all in order, then another likely cause is a corrupted Batch Job .plist file. Please follow these steps to rectify the problem.
  
  •Quit C1.
  •Open the Home Account folder located in the Users folder. Then navigate to Library/Application Support/Phase One.
  •If you are using Capture One 3.5 inside the Phase One folder you will find the Batch Job Folder. In later version the folder is called Batch Queue. Open up the folder and move all the files you find inside to Trash folder.
  
  Restart Capture One.
  
  If it does not restart as expected navigate back to the Batch Job / Batch Queue folder as above and move the entire folder to the Trash. Restart the software again. It should work properly now.
  
  Hope this helps you out,
  Sincerely
  k c

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  lightu

  • 8. Juli 2005 23:13

  kc,
  
  That seems to have fixed the problem(Enable Queue). I'm breathing again!
  
  Thanks a bunch!
  
  ec

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