Capture One 6.3.2 w/ OS 10.7.2

Peter Walker

• 8. Dezember 2011 22:44

I just installed C1 6.3.2 on my Macbook Pro and it will not open. The error code says it may not be compatible with the OS version I'm running (Lion 10.7.2). I tried reinstalling C1 several times and have the same problem. Any assistance is appreciated...

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  Paul Steunebrink

  • 9. Dezember 2011 10:09

  Instead of reinstalling the program, you could clean up your setup by deleting any support files. I think in particular of the preference files, and the ~/Library/Application Support/Capture One folder. Note that the user's Library folder is hidden by default in Lion but it is easy accessible: Finder, Go menu and press the Alt/Option key to have it displayed in the menu.
  KB article for details on support files:
  http://www.phaseone.com/en/search/artic ... nguageid=1
  
  If all fails I suggest you open a support case with Phase One.

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  Peter Walker

  • 9. Dezember 2011 17:18

  Thanks. Your advice worked and I am up and running. Most appreciated!

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