MP4 files have no thumbnails

Traced

• 25. Juli 2011 22:16

Hello,

I am trying to manage H.264 mp4 files within Media Pro 1.0.1 but I have an issue with thumbnails and media preview.
When I import those files, I only have black thumbnails. When I preview them, Media Pro uses Quicktime to play the files instead of windows media player which is the default mp4 file helper. During the playback when I go back on thumbnails view, there is a playing thumbnail for that particular file (but it disapears as soon as I double-click on another mp4 file!).

Is there a way to manage correctly mp4 files within Media Pro?

Many thanks for your kind help...

- Olivier

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  Traced

  • 3. August 2011 12:44

  Here's 2 printscreens showing the issue:
  
  http://www.swissimages.com/errors/Media_Pro_mpeg-4_small.jpg
  
  http://www.swissimages.com/errors/Media_Pro_mpeg-4_small_2.jpg

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  Eugen Pribulla

  • 5. November 2011 18:41

  I have these problems too (MPRO 1.1). Small thumbnail. ExpressionMedia 2 SP2 handled mp4 or another video formats well and created correct thumbnail size.
  
  Windows Vista 64, QuickTime 7.7.1
  
  Eugen

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  Eugen Pribulla

  • 7. November 2011 20:58

  MP 1.1 : This behavior occurs only if the renering engine is set to Phase One. After witching to the WIC and rebuild items, thumbnails are created correctly. After this I switched back to the Phase One rendering engine. Thumbnails still fine, surprise me that rebuild doesn't destroy thumbnail back to the small sized "spot".

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