Technical Support not working?

Mark Sealey

• 2. Juni 2015 19:23

It looks as though at least the 'skin' (CSS?) of the Phase One site has been redesigned today. Thanks!

But Technical Support seems to have failed too. I get:

Below is your case number, please use that for future reference:

We are not able to register you case at the moment, please try again later.

when I try and open a case.

Anyone else, please?

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  Jim_DK

  • 2. Juni 2015 20:45

  I just ran external tests and its working just fine.
  
  We (as you can imagine with the XF launch) have had some heavy load on the servers today, so if it says try again later please do so and we will get to you.

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  Mark Sealey

  • 2. Juni 2015 21:01

  James,
  
  Thanks. And thanks for the update. I can appreciate how busy you are 😊.
  
  I've tried about a dozen times - for help on this issue - but each time get this error:
  

  Below is your case number, please use that for future reference:
  We are not able to register you case at the moment, please try again later.
  

  
  I do (try again - over a period of about four hours) but no go ☹️.
  
  Any ideas, please?
  
  Thanks so much - and good luck!

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  Jim_DK

  • 2. Juni 2015 21:02

  Its a new website: so try dumping the cache or try another browser (Safari worked for me)

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  Mark Sealey

  • 2. Juni 2015 21:20

  Thanks for your helpful suggestion, James!
  
  I tried both. Just now restarted and used FF (had been using Safari). Five times.
  
  Same result every time ☹️

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