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C1P 12.0 not starting up

Manuel Huettl
Hi there,

maybe anyone can help me with this. I just updated C1P to Release 12. Installed it and startet it up... after a few seconds the screen went black and I had to restart my PC.

From there on I can not start C1P anymore. I can see the C1 Process in the task manager (idleing and using 24 MB RAM) but nothing happens.

This is what I tried:
- uninstall and reinstall C1P v12 and pc restart -> not working
- tried my old C1P v10 and v9 which had still been installed -> both working
- completely uninstalled all C1P Versions from my PC, reboot, reinstall v12 -> not working

Anyone any idea what could be the issue?

Regards Manuel
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9 Kommentare

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  • Manuel Huettl
    tried some more:

    - installed v11 -> working
    - installed v12 -> not working... not starting up.

    Unfortunately I already upgraded the Session I was working on to v12 (in the few minutes it was working). Now I can´t open that session anymore with v11. Is there a way around?

    Edit:
    - uninstalled all C1P Versions and deleted User-Folder C:\Users\myuser\AppData\Local\CaptureOne
    - reinstalled C1P v12 -> no startup
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  • Paul Steunebrink
    Your Capture One 11 session has now it session file upgraded to v12. Fortunately, the old session file from v11 is still there with a backup suffix. Just delete the new file and rename the old one back and you can open it in C11.

    Also start a support case and take the time to solve. Until then you can safely use 11.
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  • Manuel Huettl
    Hey Paul,

    thanks for the hint with the backup.
    I have C1P v11 installed along v12 and I can open and use my session in v11 like I am used to.

    About the v12 Issue I will raise a support case.

    regards Manuel
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  • SFA
    [quote="Mnl" wrote:
    and deleted User-Folder C:\Users\myuser\AppData\Local\CaptureOne


    Did you keep a backup copy?
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  • Miquel Gonzalez
    Same here. C1 12 not starting up since today. I opened a support case.
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  • Miquel Gonzalez
    After deleting the folowing as described in a different thread it starts again.

    C:\Users\Admin\AppData\Local\Phase_One\CaptureOne

    .exe_StrongName_y3yh4brhpfi14u41fltdrpfruizxirsn\12.0.0.291

    Still strange as I never had problems since C1 9.
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  • Paul Steunebrink
    [quote="patanegra" wrote:
    After deleting the folowing as described in a different thread it starts again.

    C:\Users\Admin\AppData\Local\Phase_One\CaptureOne

    .exe_StrongName_y3yh4brhpfi14u41fltdrpfruizxirsn\12.0.0.291

    Still strange as I never had problems since C1 9.

    This is a good solution as it allows CO12 to create a new preference file. If it still does not work, clear the parent ..\Phase_One\ folder. This clears the older preference files of previous versions if they had been installed on your computer.
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  • Manuel Huettl
    [quote="SFA" wrote:
    [quote="Mnl" wrote:
    and deleted User-Folder C:\Users\myuser\AppData\Local\CaptureOne


    Did you keep a backup copy?


    of course I did... I don´t want to loose my styles / recipes etc. etc. 😉
    but thanks for the hint. It might help others to not only delete that folder without a backup.
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  • Manuel Huettl
    [quote="patanegra" wrote:
    After deleting the folowing as described in a different thread it starts again.

    C:\Users\Admin\AppData\Local\Phase_One\CaptureOne

    .exe_StrongName_y3yh4brhpfi14u41fltdrpfruizxirsn\12.0.0.291

    Still strange as I never had problems since C1 9.


    Great tip. 😊
    I totally forgot that there is also a "Phase_One" folder in AppData\Local

    After deleting this folder C1P v12 is starting up fine again for me. I hope this was a final solution and the error will not return. 😊
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