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Ci Pro 6.2.1 does not release CF card

artmanphoto
I am using C1 Pro 6.2.1 64 bit with Windows 7 Professional 64 bit on a quad processor 6Gb machine. After I load my Canon CR2 Raw images into C1 with my Sandisk firewire 800 cardreader C1 won't release the card when I try to Safely Remove Hardware. If I unplug the card anyway from the cardreader it makes the machine and C1 lock up and freeze.

I have a support case with Phase One about this issue with no real answer. Is anyone have this issue - How can I fix this issue?
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  • Jim MSP
    [quote="artmanphoto" wrote:
    - How can I fix this issue?


    Actually, I avoid the issue with CO as well as Media Pro. I use the Canon EOS utility to download files. Then I move to MP, then to CO 6. Not the way I really want to proceed, but it avoids crashes and lockups.
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  • artmanphoto
    Jim - thanks for your reply. When you use the Canon EOS utility to download your files, that means you connect the camera directly to the PC - correct??

    Thanks.
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  • Jim MSP
    [quote="artmanphoto" wrote:
    Jim - thanks for your reply. When you use the Canon EOS utility to download your files, that means you connect the camera directly to the PC - correct??

    Thanks.

    Yes, I connect the camera directly when I use the 60D.
    With my older D60, I removed the card and used Windows Explorer to copy them to a new folder on my hard drive. I then moved to my processing software.
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  • artmanphoto
    In the past I would copy all of the files with my SanDisk card reader to a session folder on the hard drive then have C1 move them into the program. I never had any issues doing this way. I have been creating a session a C1 first them using the C1 import feature which it where C1 holds and don't release the card so I can't Safely Remove it.

    I am doing to start copying the files directly into a session folder like I did before.

    Thanks.
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  • Jim MSP
    [quote="artmanphoto" wrote:
    ..............
    I am doing to start copying the files directly into a session folder like I did before.


    This is still the safest way to handle your files. Anytime you use a 3rd party package to "import" files, you run a greater risk of losing them in the event of a crash or lockup.
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  • artmanphoto
    Thanks Jim - have a great weekend!
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