Unhappy Capture 10 experience and OpenCL problems
To Phase One
As a use of Capture One Pro for Sony, I'm very, very unhappy with v10.
It's intermittently very sluggish, with no response to mouse or keyboard for 10 or 20 seconds at a time.
After trying it for a while, I decided to revert to Capture One 9, but it seem there is no way to save catalogs edited in c10 back to the Catalog 9 format. Presume this is to lock in anyone who tries the new version into buying another licence.
So then I though to try Capture 10 Express for Sony, but that won't open any existing catalogues. Now I no longer get the licence options menu when I start up, so I can't change back to Capture 10 Pro for Sony. So Capture 10 is no useless.
So I went back to Capture One 9 - but this has also reverted to Express, despite me having a valid Pro licence that I bought only 10 months ago.
Bottom line - my licence has been removed and some of my catalogues are stuck in v10 format and can't be opened in either version.
I'm very unhappy and disappointed - please could you resolve?
Nic
As a use of Capture One Pro for Sony, I'm very, very unhappy with v10.
It's intermittently very sluggish, with no response to mouse or keyboard for 10 or 20 seconds at a time.
After trying it for a while, I decided to revert to Capture One 9, but it seem there is no way to save catalogs edited in c10 back to the Catalog 9 format. Presume this is to lock in anyone who tries the new version into buying another licence.
So then I though to try Capture 10 Express for Sony, but that won't open any existing catalogues. Now I no longer get the licence options menu when I start up, so I can't change back to Capture 10 Pro for Sony. So Capture 10 is no useless.
So I went back to Capture One 9 - but this has also reverted to Express, despite me having a valid Pro licence that I bought only 10 months ago.
Bottom line - my licence has been removed and some of my catalogues are stuck in v10 format and can't be opened in either version.
I'm very unhappy and disappointed - please could you resolve?
Nic
0
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I've managed to go back to Capture One Pro for Sony - both v9 (licenced) and v10 (trial). Clearly you can't convert a catalog to an earlier version though...
Performance remains poor - despite having an Intel i7 4770, 16 GBytes of RAM and SSD drives. Three main problems:
a) A medium-sized catalog (4,000 images) takes about 5 minutes to fully load.
b) When brousing, images take a variable amount of time to display at reasonable resolution - from 0 to 20 seconds (and I've tried various preview sizes to no effect); during this time, CPU utilisation is at 100%, for all eight threads.
c) Randomly, every minute or so, the system becomes unresponsive, without any action being initiated - does not react to keyboard or mouse for 5 or 10 seconds ; CPU utilisation is at 100% for all eight threads.
All these make for a frustrating experience with v9 and unfortunately v10 is exactly the same.
Trying to overcome the problems, I installed a brand new, recent model Gigabyte GeForce GTX 1060, which performs at a similar level to the GTX 980, but Capture One (both v9 and v10) seem to not work with this card.
ImgCoreOCL.log has the following lines:
2016-12-11 16:12:26.740> Logging is now active.
2016-12-11 16:12:26.740> CPU: GenuineIntel [Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz]
2016-12-11 16:12:26.740> CPU features: MMX, SSE, SSE2, SSE3, SSSE3, SSE41, SSE42, AVX, AVX2, FMA, F16C, MOVBE, CX8, RDRAND, RDTSCP
2016-12-11 16:12:26.740> CPU features: POPCNT, BMI1, BMI2, LZCNT
2016-12-11 16:12:26.740> OpenCL initialization...
2016-12-11 16:12:26.740> Read access violation; attempted to read from address 0000000000000994 (thread 5144).
Please advise how these problems can be resolved.
Thanks in anticipation
Nic0 -
Hi,
you can try in BIOS your machine activate the internal Intel GPU too. Sometimes are all issues gone 😄
C1 has some issues with nVidia under Win 10 ☹️0 -
I found that my v10 did not seem to use hardware acceleration at all, it did not matter whether I set to use OpenCL or not, it took the same time. After updating my Nvidia drivers, the issues were gone and exporting pictures got significantly faster again. On Windows 10 64bit. 0 -
I am sorry to hear you have problems with Capture One.
Have you contacted our Support Team?[quote="NN635551920492707393UL" wrote:
Presume this is to lock in anyone who tries the new version into buying another licence
Nop. That's not how we operate in Phase One.
We update the catalog, so improvements and new stuff can be used in CO10. When you first start Capture One, you are notified about this, and also notified that a back-up will be created. It is very easy use this back-up, which enables you to use your original, untouched catalog with CO9.
https://www.phaseone.com/en/Search/Arti ... nguageid=1 here's how.
With regards to your license, try this: https://www.phaseone.com/en/Search/Arti ... nguageid=1
With regards to your OpenCL init, let's try and delete your OpenCL kernels:
- if CO is running, shut it down.
- Go here: C:\ProgramData\Phase One\Capture One\ImageCore
- Delete everything in the folder
- Install the newest nvidia driver and reboot.
- Start Capture One and wait X times 5 minutes, where X is the number of graphics cards you have installed in your machine.
- Confirm Auto setting in CO Preferences for both display and preocessing.
- Click on a Bayer-type raw-file (no x-trans, s/m-raw, jpeg, tiff etc), and reset all adjustments
- Enable Focus Mask
- If the focus mask disappears during active adjusting, OpenCL is running.0 -
Thank you Christian. Unfortunately though, the steps you set out did not change anything and my problems continue.
Some notes on my experiences over many hours of trying to make this work:- I originally had a clean install of the latest Nvidia Geoforce drivers - version 376.19 dated 5 Dec '16.
I had installed Capture One 10 prior to installing the Nvidia card and its drivers
As part of trying to resolve the problems, I reinstalled Capture One 10 - no difference
Following your steps I reinstalled the Nvidia drivers - no difference (as expected seeing I was already on the latest ver)
Rebooted (yet again) - no difference
Both "Display" and "Processing" Hardware Accelleration are on auto
Files are Sony raw format ".arw"
Focus mask does not disappear and performance remains sluggish
To test the card is working in OpenCL mode, I previously installed CompuBenchCL (https://compubench.com/benchmark.jsp), which works perfectly and gives the expected performance (compared with other reference cards). I have also tried various demos, etc which all work perfectly.
This evening, I installed Lightroom (v6.5) - it's really snappy and under System Info (in preferences) shows:
Graphics Processor Info:
GeForce GTX 1060 3GB/PCIe/SSE2
Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 376.19
Renderer: GeForce GTX 1060 3GB/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
I note this is OpenGL not OpenCL, but from the performance Lightroom is clearly using the GPUs.
The problem appears to inherent with Capture One, given that everything else works. I deleted everything in C:\ProgramData\Phase One\Capture One\ImageCore as per your instructions (there was one file), but nothing has reappeared in that directory. Waiting 5 minutes or longer makes no difference.
If I delete the file "ImgCoreOCL.log" in C:\Users\UserName\AppData\Local\CaptureOne\Logs, then as soon as I start Capture One, it is recreated and always shows the same error message - here are the complete contents of the log:
2016-12-12 20:50:54.538> Logging is now active.
2016-12-12 20:50:54.538> CPU: GenuineIntel [Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz]
2016-12-12 20:50:54.538> CPU features: MMX, SSE, SSE2, SSE3, SSSE3, SSE41, SSE42, AVX, AVX2, FMA, F16C, MOVBE, CX8, RDRAND, RDTSCP
2016-12-12 20:50:54.538> CPU features: POPCNT, BMI1, BMI2, LZCNT
2016-12-12 20:50:54.538> OpenCL initialization...
2016-12-12 20:50:54.538> Read access violation; attempted to read from address 0000000000000994 (thread 1564).
Please could you test the software with a similar Nvidia card. I can send you any or all of the other logs, if this help you pinpoint the bug.
Best regards
Nic0 -
[quote="NN635551920492707393UL" wrote:
Please could you test the software with a similar Nvidia card. I can send you any or all of the other logs, if this help you pinpoint the bug.
Best regards
Nic
Nic,
Have you created a Support Case and added all of this information to it?
Plus the log files.
Also, have you tried looking for an upgrade for the GPU driver. Or possibly a downgrade since some upgrade have been known to introduce problems often specific to particular configurations.
Grant0 -
Have you contacted Support ? I think this is the way to go from here. Feel free to mentioned the steps already tried here. 0 -
Thank you, yes I've raised a support request and provided the log files, Sys Info, etc. The problem has been sent to your R&D for further investigation.
Regards, Nic0 -
Hi Christian,
Out of curiosity, I followed your instructions and I don't see any files in the "ImageCore" folder at C:\ProgramData\Phase One\Capture One\ImageCore.
I followed your steps in re-installing fresh files for my GTX 460 and made sure the OpenCL option in my C1PRO10 is on "Auto." As I activate the focus mask on my Canon 7D CR2, I don't see the greens going away. It remained on the screen, while the image goes dark and light as I was adjusting exposure sliders.
The version of my nVIDIA for GeForce 460 is version 376.19.
I'll submit a case report to see what's going on.[quote="Christian Gruner" wrote:
I am sorry to hear you have problems with Capture One.
Have you contacted our Support Team?[quote="NN635551920492707393UL" wrote:
Presume this is to lock in anyone who tries the new version into buying another licence
Nop. That's not how we operate in Phase One.
We update the catalog, so improvements and new stuff can be used in CO10. When you first start Capture One, you are notified about this, and also notified that a back-up will be created. It is very easy use this back-up, which enables you to use your original, untouched catalog with CO9.
https://www.phaseone.com/en/Search/Arti ... nguageid=1 here's how.
With regards to your license, try this: https://www.phaseone.com/en/Search/Arti ... nguageid=1
With regards to your OpenCL init, let's try and delete your OpenCL kernels:
- if CO is running, shut it down.
- Go here: C:\ProgramData\Phase One\Capture One\ImageCore
- Delete everything in the folder
- Install the newest nvidia driver and reboot.
- Start Capture One and wait X times 5 minutes, where X is the number of graphics cards you have installed in your machine.
- Confirm Auto setting in CO Preferences for both display and preocessing.
- Click on a Bayer-type raw-file (no x-trans, s/m-raw, jpeg, tiff etc), and reset all adjustments
- Enable Focus Mask
- If the focus mask disappears during active adjusting, OpenCL is running.0 -
[quote="ronaldnztan" wrote:
Hi Christian,
Out of curiosity, I followed your instructions and I don't see any files in the "ImageCore" folder at C:\ProgramData\Phase One\Capture One\ImageCore.
I followed your steps in re-installing fresh files for my GTX 460 and made sure the OpenCL option in my C1PRO10 is on "Auto." As I activate the focus mask on my Canon 7D CR2, I don't see the greens going away. It remained on the screen, while the image goes dark and light as I was adjusting exposure sliders.
The version of my nVIDIA for GeForce 460 is version 376.19.
I'll submit a case report to see what's going on.[quote="Christian Gruner" wrote:
I am sorry to hear you have problems with Capture One.
Have you contacted our Support Team?[quote="NN635551920492707393UL" wrote:
Presume this is to lock in anyone who tries the new version into buying another licence
Nop. That's not how we operate in Phase One.
We update the catalog, so improvements and new stuff can be used in CO10. When you first start Capture One, you are notified about this, and also notified that a back-up will be created. It is very easy use this back-up, which enables you to use your original, untouched catalog with CO9.
https://www.phaseone.com/en/Search/Arti ... nguageid=1 here's how.
With regards to your license, try this: https://www.phaseone.com/en/Search/Arti ... nguageid=1
With regards to your OpenCL init, let's try and delete your OpenCL kernels:
- if CO is running, shut it down.
- Go here: C:\ProgramData\Phase One\Capture One\ImageCore
- Delete everything in the folder
- Install the newest nvidia driver and reboot.
- Start Capture One and wait X times 5 minutes, where X is the number of graphics cards you have installed in your machine.
- Confirm Auto setting in CO Preferences for both display and preocessing.
- Click on a Bayer-type raw-file (no x-trans, s/m-raw, jpeg, tiff etc), and reset all adjustments
- Enable Focus Mask
- If the focus mask disappears during active adjusting, OpenCL is running.
Hi Ronald!
The GTX460 is sadly too old and too underspec'ed to be used by Capture One, so Capture One won't do the kernels in the first place.0 -
Hello Christian,
Will you be able to make me a recommendation for the most "bang for the buck" for GPU that is utilized by C1PRO10 for the intent of 2D works only? I don't plan to be doing any video editing or video rendering.
What about processor units (CUDA Cores) should I look for for that "optimal" setting, where as anything beyond this value is a luxury I don't care for. In that context, will you recommend me some cards to look into, please? 😊
Ron[quote="Christian Gruner" wrote:
Hi Ronald!
The GTX460 is sadly too old and too underspec'ed to be used by Capture One, so Capture One won't do the kernels in the first place.0 -
It depends on your budget. Get the the card with the most CUDA cores (if choosing Nvidia) or the most Stream Processors (if choosing AMD), that still fit your budget. The amount of cores can be found in the specs on the vendors respective webpage, or on wikipedia:
https://en.wikipedia.org/wiki/List_of_A ... sing_units
https://en.wikipedia.org/wiki/List_of_N ... sing_units
https://en.wikipedia.org/wiki/List_of_I ... sing_units (this one as well, as we are seeing more and more usage of embedded GPU's)[quote="ronaldnztan" wrote:
Hello Christian,
Will you be able to make me a recommendation for the most "bang for the buck" for GPU that is utilized by C1PRO10 for the intent of 2D works only? I don't plan to be doing any video editing or video rendering.
What about processor units (CUDA Cores) should I look for for that "optimal" setting, where as anything beyond this value is a luxury I don't care for. In that context, will you recommend me some cards to look into, please? 😊
Ron[quote="Christian Gruner" wrote:
Hi Ronald!
The GTX460 is sadly too old and too underspec'ed to be used by Capture One, so Capture One won't do the kernels in the first place.0
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