Capture One 10 Unable to process Canon 5D Mk III Files

Scott Burrows

• 3. November 2017 04:05

Hi All,
Just upgraded to Capture One 10 and tried to process a few raw files from my Canon 5D Mk III camera. It keeps telling me they are only read only files and con not be processed and yet IQ files from the same folder work fine so its not the drive. Any one know how I can process Canon files with C/O 10 ?

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  Wade Oram

  • 3. November 2017 05:50

  It sounds like you may be running CaptureOne in DB mode. DB Will only work with PhaseOne camera camera backs.
  
  You should be able to tell by looking at 'Help'->'About'. It should say 'Capture One Pro' in version information. If it says something like 'Capture One DB' then you are operating in DB mode and you will need to de-activate Capture One and re-activate using your Capture One Pro product key.

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  Stefan Grossjohann

  • 10. November 2017 09:27

  same to me, but i use the pro version..... ☹️
  there is no phone support and i´m on a 13 days production. disabled OpenCL, did a new seassion etc. but it still did not process my files. It´s a huge mess of C1
  
  how much did i payed for CaptureOne 10??? .....

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  HansB

  • 10. November 2017 13:30

  [quote="Stefan7" wrote:
  
  same to me, but i use the pro version..... ☹️...
  

  
  And the active license is really 'Pro', not 'Sony Pro'?
  
  
  Regards,
  Hans

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  Stefan Grossjohann

  • 10. November 2017 14:38

  yes - i worked on a timemachine backup, so i deleted every phase one file and installed C1 10 again. now it works. so maybe it was the license but deactivate and activate was not the solution.

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