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Batch import via daisy chained card reader

John Wildgoose
I used to be able to batch import multiple cards into earlier versions of C1Pro, now if I start one card importing, put in another, it just tries to get me to reimport the first cards files again, I see no way of choosing the second card, even if I direct the import window to the new card, it still shows me the first images on the first card. If I ignore this, and select IMPORT, it just imports duplicates from the first card.

In older versions, as soon as another card was detected, a NEW import window appeared so it was then possible to choose the new card and import at the same time. This now no longer works, so I have five very expensive FW800 Lexar Pro card readers and can only use one of them.

A fix for this would be mighty welcome.
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  • Paul Steunebrink
    Good idea. I suggest you make a feature request in a support case to get it within Phase One into the proper channels. This is a user forum and users can fix this.
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  • John Wildgoose
    I'll do exactly that Paul, thanks for the suggestion.

    Now, where exactly can I create a support case for this issue? I've looked everywhere and keep getting blind alleyed, or blinded alleys, or whatever!

    cheers
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  • Paul Steunebrink
    [quote="John16" wrote:
    I'll do exactly that Paul, thanks for the suggestion.

    Now, where exactly can I create a support case for this issue? I've looked everywhere and keep getting blind alleyed, or blinded alleys, or whatever!

    cheers

    Go to http://xchange.phaseone.com/Content/Support.aspx
    Contact Support. Skip the question about registered product.
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  • John Wildgoose
    done, thanks again.

    So, what's the chances of a software upgrade based solely on my feature request (actually feature re-instatement).

    Consumer power, dontcha just love it?
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  • Drew Altdo
    John,
    We can't seem to replicate the issue. If others can provide more info we may be able to identify the cause of this error for you.
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  • John Wildgoose
    I have a case open on it. We are working through it, looks like un-named cards could be the culprit
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