Sessions take a very long time to open.

Christopher O'Grady

• 11. April 2018 03:09

Capture one is just bouncing in the dock on my main computer. I thought the app was completely gone so I've forced quit it more than 10 times, I've reinstalled the app and I've rebooted my computer.

The projects take a very long time to open. The app just bounces in the dock. It happens with all projects, I thought the program was completely gone but the sessions eventually open.

I created a new empty session and it also took at least a minute to open. I'm opening projects from two different work SSDs.

They open fine on my work laptop, just not my work iMac.

Any ideas? :-/

Thanks for any help!

0

• 

  Eric Valk

  • 11. April 2018 05:03

  I would try deleting the the com.phaseone.captureone11.plist file in ~/Library/Preferences. And also the same for captureone10 and earlier version if they are still present.
  
  When Capture One starts with an empty session its has nothing to do except parse this file.
  
  After force quiting a large number of times, its quite possible the plist file has accumulated some garbage.
  
  (There's little risk in this, but if you really want to be safe, rename the files instead of deleting. Then if all is still good after a couple of days, delete the renamed files)

  0
• 

  Corey Riggle

  • 11. April 2018 13:33

  I haven't seen a session get corrupted lately, but it does happen. I'd just delete the session file, make a new one and rebuild all the folders and favorites in the new session.

  0
• 

  Benjamin Liddle

  • 12. April 2018 14:26

  [quote="Eric Nepean" wrote:
  I would try deleting the the com.phaseone.captureone11.plist file in ~/Library/Preferences. And also the same for captureone10 and earlier version if they are still present.

  
  
  Do this via Terminal instead of Finder:
  defaults delete com.phaseone.captureone1

  or
  
  defaults delete com.phaseone.captureone10

  as this plist is cached by the system and replaced if deleted via Finder

  0
• 

  Emile Gregoire

  • 12. April 2018 16:08

  [quote="ben_US" wrote:
  

  [quote="Eric Nepean" wrote:
  I would try deleting the the com.phaseone.captureone11.plist file in ~/Library/Preferences. And also the same for captureone10 and earlier version if they are still present.

  
  
  Do this via Terminal instead of Finder:
  defaults delete com.phaseone.captureone1

  or
  
  defaults delete com.phaseone.captureone10

  as this plist is cached by the system and replaced if deleted via Finder

  
  
  Just for clarification, are you sure that first line is correct? Shouldn't it be like this:
  
  defaults delete com.phaseone.captureone11

  
  11 at the end makes more sense than 1...

  0
• 

  Christopher O'Grady

  • 15. April 2018 05:52

  Thanks for the help!!!
  
  I performed this in terminal: defaults delete com.phaseone.captureone11
  
  Still, any session I open just bounces in the dock.
  
  Takes 3 (mildly terrifying) minutes on average to open a session.

  0
• 

  JustBobF

  • 21. April 2018 20:55

  I had that problem once. Turns out Capture was trying to open two or three Sessions at the same time. Didn't know it because each Session would open directly on top of the other.
  
  You might want to try closing the Session you are looking at and seeing if there is another underneath.

  0
• 

  Eric Valk

  • 22. April 2018 14:54

  [quote="detroitechno" wrote:
  Thanks for the help!!!
  
  I performed this in terminal: defaults delete com.phaseone.captureone11
  
  Still, any session I open just bounces in the dock.
  
  Takes 3 (mildly terrifying) minutes on average to open a session.

  
  Time to open a support ticket. I don't use sessions much, but I just opened one with 1150 images in well under 5 seconds.

  0

Post ist für Kommentare geschlossen.