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Centerfold issue after batch export

Ray Stofberg
I have numerous issues with exporting larger amounts of files The files are normal when editing but after doing a batch export they have different exposure in the left and right side with a clear line in the center. Some sort of centerfold issue.
This happens with some images but not all. On a batch of appr. 300 images I have this in about 70-100 images...

I have this on a Macpro with the D700 series GPU's.

This makes Capture One basically useless for me, at least for processing large numbers of files ☹️

Anyone any idea?[

http://www.pepperanddust.com/images/example.jpg
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Kommentare

26 Kommentare

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  • RichardT
    OpenCL conflicts with video drivers sometimes cause strange effects in exported files.

    Have you tried it with OpenCL for Processing disabled i.e. set to "Never" ?

    Richard
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  • SFA
    That's interesting.

    I saw exactly the same sort of problem in a few snap shots taken on my camera phone when still in camera.

    I have yet to look at those particular shots trorugh a decent editor.

    I had assumed it might be something to do with the camera app I had used so have reverted to the original shipped version for now. That does not seem to display the same problem.

    As a first check I would suggest going with Richard's advice. I seem to recall that there were some problems with the early drivers of the GPU you mention but would have thought they would have been resolved by now. Nevertheless it's a good idea to check.


    Grant
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  • Ray Stofberg
    Thx!

    That did the trick. OpenCL for processing set to never.
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  • Wesley
    [quote="NNN634813579682810623" wrote:
    Thx!

    That did the trick. OpenCL for processing set to never.


    You need to send a ticket to support if you haven't.
    Otherwise you just paid for a very expensive paperweight computer if OpenGL can't be taken advantage of.

    Someone had issues with the previous gen MacPro with a GTX 980Ti, that's understandable though.
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  • Peter Grüner
    Hi,
    [quote="Wesley" wrote:
    [quote="NNN634813579682810623" wrote:
    Thx!

    That did the trick. OpenCL for processing set to never.


    You need to send a ticket to support if you haven't.
    Otherwise you just paid for a very expensive paperweight computer if OpenGL can't be taken advantage of.

    Someone had issues with the previous gen MacPro with a GTX 980Ti, that's understandable though.


    Yes, a ticket would be my advice as well. Fortunately, you are having a supported OS including graphics cards. I am the current unlucky guy with the GTX but at least for editing OpenCL seems to be working well.

    Good luck,

    Peter
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  • Christian Gruner
    [quote="NNN634813579682810623" wrote:
    I have numerous issues with exporting larger amounts of files The files are normal when editing but after doing a batch export they have different exposure in the left and right side with a clear line in the center. Some sort of centerfold issue.
    This happens with some images but not all. On a batch of appr. 300 images I have this in about 70-100 images...

    I have this on a Macpro with the D700 series GPU's.

    This makes Capture One basically useless for me, at least for processing large numbers of files ☹️

    Anyone any idea?[

    http://www.pepperanddust.com/images/example.jpg


    Please provide some info like OSX version and Capture One version in a Support Case.
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  • Ray Stofberg
    Where can I start a support case?
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  • Christian Gruner
    Right here: https://www.phaseone.com/en/SupportMain.aspx?
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  • Ray Stofberg
    Found it!
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  • Ray Stofberg
    Thanks Christian,

    I found it and placed a case. I am not yet that familiar with the P1 surroundings so I am still a bit trying to find my way around.
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  • Ray Stofberg
    Unfortunately the centerfold issue is still there even with OpenCL turned off. This is trully annoying. Not only there is a centerfold but every image also turns out a tad lighter it seems than is visible in the viewer ☹️

    This way CaptureOne is hardly usable.

    Any other suggestions? I have opened a case with support but sofar besides getting told the D700 cards in the MacPro are not supported I have not heard much. Actually the dual D700 cards were supported in version 7. Should I downgrade?
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  • Permanently deleted user
    Hi Dustbak!

    [quote="Dustbak" wrote:
    getting told the D700 cards in the MacPro are not supported I have not heard much. Actually the dual D700 cards were supported in version 7.


    Now I am absolutely confused... from what I (believe to) know the current MacPro is available with either dual D300, dual D500 or dual D700 GPU.

    A knowledgebase article for C1 8
    https://www.phaseone.com/en/Search/Arti ... cleid=1701
    recommends the dual D700 for best performance.

    A knowledgebase article
    https://www.phaseone.com/en/Search/Arti ... cleid=1720
    recommends the dual D700 for C1 7...

    I couldn't find KB articles etc. commenting about the recommended GPUs for C1 9.
    So for the current version C1 9 version support for the dual D700 has been withdrawn - can this really be true?!?

    Could anybody here please post a link to GPU recommendations for C1 9?

    Thanks,

    Oliver
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  • photo by FA
    If C1 v9 doesn't support D700 anymore, which they don't support iMac GPUs as well, then interestingly there are currently no Mac computers except MB Pro range they support.
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  • Tom de Meadows
    [quote="Dustbak" wrote:
    Unfortunately the centerfold issue is still there even with OpenCL turned off. This is trully annoying. Not only there is a centerfold but every image also turns out a tad lighter it seems than is visible in the viewer ☹️

    This way CaptureOne is hardly usable.

    Any other suggestions? I have opened a case with support but sofar besides getting told the D700 cards in the MacPro are not supported I have not heard much. Actually the dual D700 cards were supported in version 7. Should I downgrade?

    I am also confused. Some additional information might help, such as:

    1) Are you 100% sure that Open CL has not been mysteriously re-enabled? you seem to imply in a previous post in this thread that disabling Open CL did the trick. Please keep in mind there are 2 Open CL settings to disable for Display and Processing.

    2) What version of OS X are you running? 10.10.x or 10.11.x?

    3) Are you definitely dealing with a RAW file? If so, what camera make?

    The link for the system requirements for C1 9.x is https://www.phaseone.com/en/Search/Arti ... cleid=1012.
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  • Permanently deleted user
    [quote="NN259560UL" wrote:
    The link for the system requirements for C1 9.x is https://www.phaseone.com/en/Search/Arti ... cleid=1012.


    Which would include the dual D700 - as it is
    "A fast Graphics card from NVIDIA or AMD with minimum 2GB RAM"...
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  • Tom de Meadows
    [quote="Olyver" wrote:
    [quote="NN259560UL" wrote:
    The link for the system requirements for C1 9.x is https://www.phaseone.com/en/Search/Arti ... cleid=1012.


    Which would include the dual D700 - as it is
    "A fast Graphics card from NVIDIA or AMD with minimum 2GB RAM"...

    Yes indeed, I am inclined to think that this not a C1 defect but something else. Let's see if we get more info.
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  • Ray Stofberg
    Yes,

    OpenCL is disabled. I tried both. FIrst only with OpenCL disabled for processing since the issue was only problematic with processed files (it did appear with display too but only momentarily when updating the screen). Later I disabled both. Still the same issue.

    I am running 10.11.4

    I am dealing with D800e raw files and pretty sure those nef's are raw files. In the last 15 years I have never captured towards anything else but raw.


    My MacPro is one of the higher ends and the latest version. I reckon that should meet the performance requirements?

    P1 told me the D700 video adapter was not supported by C1. I could not believe what I read too. Strangely enough in the system requirements the D700 is only specifically mentioned as being supported by C1 version 7. I assume that is a mistake.. Indeed the MacPro comes with D300/D500/D700, it would be weird if the highest end adaptes is not supported.

    I have send some raw files to P1 that showed the centerfold when exporting. Strangely enough the issue is not fixed to specific raw files. If I would process 100 raw files about a third of them would exhibit this issue. When I process them again, again about a third of them would have it but often other files (this is the way I now weed out the bad ones and you can imagine it is time consuming).

    I thought maybe a memory issue, or issues with other programs. So I rebooted fresh, turned off other programs, checked memory modules but sofar to no alas.
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  • Tom de Meadows
    [quote="Dustbak" wrote:

    I am running 10.11.4

    You are on the latest version of El Capitan, 10.11.4 was released on March 21, 2016; if you are also on the latest version of C1, 9.1, released March 17, I will be very surprised if Phase One has had enough time to test for "nasties" OS X 10.11.4. This is clearly a "nasty" which might have nothing to do with C1.

    Have you carried out at in depth hardware test of your MacPro? Since this is happening randomly, I understand it is not related to specific RAW files, and happens only after a certain number of images are process, this could suggest a hardware fault affecting an area of the computer memory or the GPU memory that is not always used.

    Lastly, have you tried a similar test on a different computer with a different version of OS X. It could be an issue related to El Capitan and not affecting Yosemite, or it could be an issue related to a particular El Capitan update.
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  • Tom de Meadows
    [quote="Dustbak" wrote:

    P1 told me the D700 video adapter was not supported by C1. I could not believe what I read too. Strangely enough in the system requirements the D700 is only specifically mentioned as being supported by C1 version 7. I assume that is a mistake.. Indeed the MacPro comes with D300/D500/D700, it would be weird if the highest end adaptes is not supported.

    I forgot to mention this in my previous post. Apple "dropped" support of OpenCL in el El Capitan. Apple is intending to replace OpenCL with Metal - please see http://arstechnica.com/apple/2015/09/os ... -review/7/.

    Apple’s focus on its new graphics API appears to be coming at the expense of OpenGL. According to the OpenGL Extensions Viewer, El Capitan supports the same OpenGL level that Yosemite and Mavericks did: full support for OpenGL 4.1, with a couple of 4.2 extensions thrown in.

    To put this in perspective, the OpenGL 4.1 spec was finalized back in 2010, and versions 4.2, 4.3, 4.4, and 4.5 followed in 2011, 2012, 2013, and 2014, respectively. On Windows and Linux, modern GPUs from Intel, AMD, and Nvidia all support at least version 4.3 or 4.4, so Apple is behind here by quite a bit.

    Apple still supports OpenGL on OS X, insofar as it’s not removing OpenGL capabilities that are already there. But it’s clearly moving forward with Metal on its platforms as a replacement for both OpenGL and OpenCL going forward. It’s worth noting that iOS also stopped keeping up with new OpenGL ES extensions in iOS 8 when Metal debuted, though Metal performance improved a bit in the move to iOS 9.
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  • Permanently deleted user
    I suggest that you switch off OpenCL for both Display and Processing output.


    OpenCL is another one of these technologies which seems like a great idea but in full of pitfalls and problems until it is correctly implemented.
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  • Peter Brockhausen
    [quote="NN259560UL" wrote:

    I forgot to mention this in my previous post. Apple "dropped" support of OpenCL in el El Capitan. Apple is intending to replace OpenCL with Metal - please see http://arstechnica.com/apple/2015/09/os ... -review/7/.


    Apple will drop OpenGL.

    Capture One is using OpenCL.

    That are two different pairs of shoes.
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  • Tom de Meadows
    [quote="Peter.Brockhausen" wrote:
    [quote="NN259560UL" wrote:

    I forgot to mention this in my previous post. Apple "dropped" support of OpenCL in el El Capitan. Apple is intending to replace OpenCL with Metal - please see http://arstechnica.com/apple/2015/09/os ... -review/7/.


    Apple will drop OpenGL.

    Capture One is using OpenCL.

    That are two different pairs of shoes.

    I'll expect Phase One to also drop OpenGL for C1 for newer version of OS X. The key question is will Phase One and C1 will embrace Metal or not.

    Incidentally, Apple drop support for Aperture and OpenCL at the same time. I have never believed that Apple does have an ace up the sleeve, otherwise why expect time and effort developing Metal.
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  • Ray Stofberg
    I did run tests on the main memory which is fine. Not sure how I can test the video adapters other than having them run other programs that rely heavily on the gpu's (eg. Hasselblad Phocus).

    It might very well be a 'nasty' that is not yet resolved. Lets hope it is.
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  • Permanently deleted user
    [quote="Dustbak" wrote:
    Yes,

    OpenCL is disabled. I tried both. FIrst only with OpenCL disabled for processing since the issue was only problematic with processed files (it did appear with display too but only momentarily when updating the screen). Later I disabled both. Still the same issue.

    I am running 10.11.4

    I am dealing with D800e raw files and pretty sure those nef's are raw files. In the last 15 years I have never captured towards anything else but raw.


    My MacPro is one of the higher ends and the latest version. I reckon that should meet the performance requirements?

    P1 told me the D700 video adapter was not supported by C1. I could not believe what I read too. Strangely enough in the system requirements the D700 is only specifically mentioned as being supported by C1 version 7. I assume that is a mistake.. Indeed the MacPro comes with D300/D500/D700, it would be weird if the highest end adaptes is not supported.

    I have send some raw files to P1 that showed the centerfold when exporting. Strangely enough the issue is not fixed to specific raw files. If I would process 100 raw files about a third of them would exhibit this issue. When I process them again, again about a third of them would have it but often other files (this is the way I now weed out the bad ones and you can imagine it is time consuming).

    I thought maybe a memory issue, or issues with other programs. So I rebooted fresh, turned off other programs, checked memory modules but sofar to no alas.


    The fact that the effect is not consistent with a single image or group of images points me to thinking it is a hardware problem that is causing the effect. I wonder if there is a hardware problem that has been reported before with the new MacPro. Have you checked in the Apple Knowledgebase?

    If I was a generous soul I would offer to swap my 2008 2x3GHz MacPro with you as it runs C1 v9.1 perfectly. 😊
    I hope you can get a resolution for this very soon as it must be very frustrating.
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  • Ray Stofberg
    Well,

    I tried completely removing capture one from my system and reinstalling it. This did the trick! Apparently there were some left-overs from previous versions the played naughty.

    I can now even use OpenCL. I just processed appr. 1200 images just to see if it was really fixed. None of them showed the dreaded centerfold.

    I guess we will never know what exactly was causing this but I am glad it now seems I can just work.

    Fortunately I don't have to take you up on your offer of swapping my 2015 Macpro for your 2008 one 😉
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  • Permanently deleted user
    [quote="Dustbak" wrote:
    I have this on a Macpro with the D700 series GPU's.



    Did you check this out? When did you buy your MacPro? Could it be one of the faulty ones?

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