Capture One 11 cannot see Raw files

Adam Mitchinson

• 19. Dezember 2017 13:57

Using Capture One 11 with High Sierra 10.13.2, when attempting tethered capture: camera fires, but no image appears & get error message "cannot place image ******* in collection". I can see the file in the OS folder, but it does not have an extension.

Have contacted Phase One, no reply as yet.

Went back to Capture 10.2.1 - no problem.

Anyone else encountered this / found a solution?

Thanks.

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  SFA

  • 19. Dezember 2017 15:27

  One basic question.
  
  In which mode are you running C1 and what is the camera?
  
  Full Pro, Pro for Sony or DB?

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  Adam Mitchinson

  • 19. Dezember 2017 16:19

  Full Pro. Canon 5d mk ii

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  SFA

  • 19. Dezember 2017 21:50

  That sounds odd.
  
  Very odd since V10 works.
  
  Have you already tried a re-install in case something was left incomplete during the installation?
  
  Also, I assume you have checked all the available preferences and settings, restarted C1 a few times and re-booted the Mac just in case.
  
  If so, other than awaiting a reply from Phase (you did use the Support Case system didn't you?) would probably involve hitting something with a hammer but that rarely produces good results when computers are involved ...
  
  
  Sorry I have nothing else to suggest.
  
  
  Grant

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  Adam Mitchinson

  • 20. Dezember 2017 18:15

  Hi
  
  Thanks for reply.
  
  Yes, tried reinstall after wiping all prefs etc (phase one did get back to me & suggested this - after asking if I’d tried diffferent cable...) / turning on & off / running Onyx...
  
  Error resurfaces on making a new session.
  
  PO suggested setting up new user account, but rather not go down that route - especially as v10 works fine. Might just go back to v10 as 2 days into a location shoot & cannot loose any more time.
  
  Starting to wonder if hammer might not be a bad idea!
  
  Thanks

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