SUPPORT?

massimo_df

• 31. Oktober 2012 15:30

I opened a case with support asking them how to avoid the magenta stripes on many of my G1 X raws and how to clean my win 7 sys to procede to a clean c1 installation.

They told me to go back to c1 6.x.x and they gave me the link on how to clean an osx system.

I answered them telling that i BOUGHT c1 7 and i want to use what i pay.
I answered them that i have WIN 78 not osx

Today i received a replay telling me:

"
If you have an issue with the purchase of 7 please contact sales here.
http://www.anp.se//content.asp?account= ... A5F417740&
This is technical support so I am telling you the solution and the answer is going to 6.
Sorry for the mac link. Turns out that this is almost definitely from the version you are you using so I would suggest going directly to the earlier download.
Please download 6.4.3 from here http://www.phaseone.com/en/Downloads/So ... veWin.aspx

Thank you,
-Phase One Support"

Did i pay to became a capture one beta tester?

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  Drew Altdo

  • 31. Oktober 2012 16:56

  Thanks for posting this. I'll have a look into it further.
  If the issue does exist in Capture One 7 (I haven't seen it or specifically tested for it) and you would like a refund you're certainly entitled to one. I think the other version was offered as an immediate workaround in case you had a deadline.
  
  You'll get no denial from me that there are bugs in Capture One 7, we're looking into them as fast as we can.

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  LadyRainbows

  • 31. Oktober 2012 20:12

  Not to sound like 'that guy', but I simply do not understand why did you not try the trial before buying?
  IME, virtually ALL software has a few or even a lot of bugs with the initial release. Especially if you have a smaller programming team that Phase one/Capture one has. (the word smaller is relative compared to Adobe and maybe DxO)
  So far, Capture One v7 is still impressive in many aspects, but not with out some obvious bugs.

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  massimo_df

  • 31. Oktober 2012 22:45

  Because i normally work well with phase one products, i use to rent their cameras too for my works, i just did not think that ther could be so weird bugs.
  
  For the moment, i will use lightroom and dxo 8 to process my raws, waiting for solutions from c1.

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  Karl Johansson

  • 1. November 2012 00:26

  Why use a first version product on critical work. Thats just foolish.
  
  Same thing as taking a camera straight out of the box and go shoot a job without testing it!

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  massimo_df

  • 1. November 2012 23:23

  [quote="Daniel143" wrote:
  Why use a first version product on critical work. Thats just foolish.
  
  Same thing as taking a camera straight out of the box and go shoot a job without testing it!

  
  
  Who told you that i used c1 ver 7 for a critical work?
  
  C1 is not in my normal workflow, i was just trying it to see if it was possible to put it in my workflow.
  
  Don't worry Daniel i know hot to manage my pictures.
  😂

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